[Resolved]  Vodafone — Bills being sent even after final settlement of account and closure of account request

I have given a letter to close my Vodafone telephone account for the telephone No.[protected] on 3rd October 2009. I have given the letter in Vodafone Store, Punjagutta, Hyderabad on 3rd October 2009. The person who took my letter has informed me that an amount of Rs.903/- has to be paid by me to close my account on that day and that I will not be eligible for any discounts admissible on my account since I am closing it before the scheduled billing date. I accepted that and paid Rs.903/- immediately. Vodafone has not closed my account and instead kept sending me monthly bills which I refused to pay. Vodafone claims that I have used the phone subsequently but all they could show are charges agains vodafone live which I believe will be charged the moment the phone with the vodafone sim card with GPRS is switched on. Since I have asked to close my account on 3rd October 2009, the sim card should have been de-activated on that day. Hence I am not liable for any charges subsequent to 3rd October 2009 and the amount of Rs.903/- paid by me on 3rd October 2009 at the behest of the Vodafone stores, Punjagutta, Hyderabad must be the final settlement. The Company is not accepting this position and is harassing me with the bills.
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Aug 14, 2020
Complaint marked as Resolved 
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Vodafone — Closure of Account

This is in regards to the number [protected]. I had been using this number in Mumbai. However before shifting from Mumbai, I settled the account and cleared all the dues. But still I am getting irritating mails from your side that I have not paid my bills.

To register the compalaint, I went to your Vodafone Customer Centre, Goregaon East, twice but still the problem is not resolved.

When I paid my final dues, the executive didn't issued me any slip against it as he was getting late for something. He assured me that my number will be closed. Still I kept on getting mails from your side.

Second time I went again to raise the issue but that executive had left the organisation. I again register the complaint, but still it was not been resolved.

I am wondering what should I do now.

Puneet Arora
Mob: [protected]
[protected]@rediffmail.com

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