[Resolved]  Vodafone — Disable ISD facility and not receiving e bills

Hello,

Vodafone service is now become worst. They simply dont want to answer customer queries and dont want to assist their customers. They should change their slogan to "Not Happy to Help" :(

When we call 111 , there is all mess. I tried to understand it by dialing 3-4 times and requested their IVR system to email me itemized bill for the month of january , february and march 2010. Once I disconnected the call, they sent me SMS that "your request id number is[protected]" on 20th march 2010. They are still sending me soft copy of my bills. I was properly receiving ebills till december not sure what happened to them they stopped sending me bills from january 2010. I am still waiting for their emails. They simply dont care and I am not sure what they got by designing that worst IVR system which is not helping their customers.

I contacted their representative in january and february to disable ISD facility for my mobile . They told me to send sms to this and that number and assured me that they have disabled the facility and it is still active on my cell. God knows what type of staff they have and what actually they do when they disable ISD facility . I think they think disable any facility means "keep it active" .

When I try to contact their complaint department, that auto voice lady just says "Sorry we cant process your request at this time" and call get disconnected. I am not sure at what time they can process my request.

To resolve my problems I am trying to register their website at

https://myvodafone.vodafone.in/NWSS-Project-context-root/NwssFRR.jsp?Circle=0014&LinkName=HUTCH_NWSS_FRR.F...⇄

which is also not working

it just hangs once we enter all the information and hit enter.

Do anyone knows if we can have the same number by switching to another provider ?

Thank you,
Rajashree