[Resolved]  Vodafone — Disgusting Customer Care & Company

This is a disgusting company with ridiculous customer care. There was one person whose name is Ajay is really sick.

Now, This is not just about customer care. This is about ECS which they provide.

Someone from Vodafone called me to take ECS. I asked him to come to my house and filled up the form he said for having ECS facility. Now then I forgot and I thought my bill would be paid by my bank and I dont have to worry. But when i checked my bank statement. I found that Bank first debited the bill amount then credited the same amount and then put return charges over me. I called up my bank to know about why is this so and they said vodafone should have submitted mandate form which they hadnt.

There customer care is so disgusting as they dont know much about ECS, dont really know how to talk to customers said this is your bank's fault.

Then I asked them to deactivate ECS. First they dint knew the procedure. Then finally I mailed their customer care phone number which never replies. After 4-5 mails, I received the following reply from them

[protected]
Dear Mr.Jain,


Thank you for your email dated 25/02/08 regarding the Deactivation of ECS Facility for your Vodafone mobile
*******.


We would like to confirm you that we have already forwarded your concern regarding the deactivation of ECS facility to
our specialised Vodafone Care Team, hence we would request you to kindly provide us 72 hours for the needful to be done.

[protected][protected][protected]

And after a week when I called them up, status was the same and ECS was activated even then. I called up customer care which dint know anything about my compliant even when I have received it and was of no use. And kept mailing them. Never got their replies.

Finelly when I wrote the following
[protected][protected][protected]
Vodafone,



You should not proceed the bill payment through ECS as I had already applied for it long ago.

If you will do that, You will have to pay the penalty for it as you have still not deactivated my ECS.

My ECS is submitted without Mandate Form and has been submitted by your executive.

I was charged Rs. 112 last time as return charges due to the same. If this happens this time,

This is going to be your responsibility and this mail of mine will be presented as a proof of my request in the court.

Regards,
XYZ

[protected][protected][protected]------

They immediately sent a reply to some id of me which is not with me now as I have left the organisation.
And next day, they again deducted the amount from my bank and bank did the same thing again. And imposed me return charges.

But finally because of my threatening mail, they have at least deactivated the ECS.

Still I want to take at least some kind of immediate action against them. If you have anything to suggest please do kindly do that.