[Resolved] Vodafone — abt 888 scheme | |
i didnt get full talk value given in 888 scheme of vodafone. they doest take the responsibility of their scheme. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
To,
The General Manager
Vodafone Customer Care
Mumbai,
Dear Sir,
I trying to contact Vodafone customer care but not getting response.
Since Yesterday 5.50pm i am trying to contact with customer care but not getting connected as I refilled Rs.222(Full Talk Time Value) & received the same immediately.
Then second time I refilled Bonus Card Rs.52 Transaction Reference No.MCIT[protected], Dtd:-05/03/2010, time:- 17:46:27 online transaction shown success from VODAFONE (Visa Card Payment)
But for this transaction i don't deceived any message confirmation on my Mobile No and since that time I communicating your several executive Mr.Amit, Shukla, Abid for rectification and also followed their instruction as they promised me to activate my Rs.52 Bonus Card within 3 Hrs. But now it's 18 Hrs. are over but no any update, even customer care center is not connecting through my mobile phone (only IVR machine working).
No any executive are available on line and why they are giving wrong commitment and assurance for Service request updating... Now i have deactivated my earlier Rs.11 plan for STD... But New Rs.52 Plan is not activated...I become Handicapped (High Charges per call & no any support from customer care.
As per my experience Very Pathetic and poor customer support from VODAFONE side.
This is requested to you Please help me out to resolve my problem on high priority to save my trust.
With Best Regards,
Dr. Parmar Singh
(Head-IPTV channel Operation)
IOL Netcom Ltd., Mumbai
Mobile :- [protected]
email :- [protected]@gmail.com
The General Manager
Vodafone Customer Care
Mumbai,
Dear Sir,
I trying to contact Vodafone customer care but not getting response.
Since Yesterday 5.50pm i am trying to contact with customer care but not getting connected as I refilled Rs.222(Full Talk Time Value) & received the same immediately.
Then second time I refilled Bonus Card Rs.52 Transaction Reference No.MCIT[protected], Dtd:-05/03/2010, time:- 17:46:27 online transaction shown success from VODAFONE (Visa Card Payment)
But for this transaction i don't deceived any message confirmation on my Mobile No and since that time I communicating your several executive Mr.Amit, Shukla, Abid for rectification and also followed their instruction as they promised me to activate my Rs.52 Bonus Card within 3 Hrs. But now it's 18 Hrs. are over but no any update, even customer care center is not connecting through my mobile phone (only IVR machine working).
No any executive are available on line and why they are giving wrong commitment and assurance for Service request updating... Now i have deactivated my earlier Rs.11 plan for STD... But New Rs.52 Plan is not activated...I become Handicapped (High Charges per call & no any support from customer care.
As per my experience Very Pathetic and poor customer support from VODAFONE side.
This is requested to you Please help me out to resolve my problem on high priority to save my trust.
With Best Regards,
Dr. Parmar Singh
(Head-IPTV channel Operation)
IOL Netcom Ltd., Mumbai
Mobile :- [protected]
email :- [protected]@gmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — 888 facility
i dialled 888 on my vodafone mobile. It said that you can get E - Top Up "STV 69" for Rs. 55 and it will be deducted from your talkvalue, to opt for this offer press 2. I just cancelled the call. After 2-3 days, there was a deduction of Rs. 55 from my talkvalue. Again on the next day, a deduction was made of Rs. 55. What is this? This is very ridiculous, until we opt for an offer, how do vodafone impose that offer on us?