[Resolved] Vodafone — harassment by Vodafone customer care for bill exceeding credit limit

[Resolved] Vodafone — harassment by Vodafone customer care for bill exceeding credit limit

D deepa sankar from Bengaluru, Karnataka

Vodafone moto is "Happy to help" but it should rather be changed to "We are here to bug you". I have had Vodafone post paid connection for about a year now. My bill generally comes in the range of 600-900. Last month, I had been to Mumbai on official purpose and due to roaming charges, my bill went high. Since then I get calls and messages daily from Vodafone asking me to make an interim payment . Though I explained many things like why the bill went high, how I have always paid bill on time and will do so this time aslo, am working for a reputed IT MNC, there was no change in their tone. They kept warning me that all my outgoing calls will be barred if i dont make an interim payment. I was also adamant that i will not make any interim payment till my bill comes. Finally, after 3 weeks of mental torture, they have barred my outgoing calls today (April 30th). I tried to pay the bill online and my account was disabled. When the customer support person called me again for bill payment, i told them that if my account is not active, i cannot make an online payment. Then it was enabled and now I have made the payment. But I am not even able to call customer care to tell them that i have paid the bill and they can activate my connection. All this for my phone billing going 400 Rs more than usual bill range. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Kriti Singh

I was using vodafone number [protected] in punjab now the outstanding of rs. 2677 has been communicated by your agents. But they are not ready to accept the disconnection application and also they are not giving receival for my connection disconnection request which is not acceptable. I have no issues in making the payment but they are not providing me the confirmation in writing that they have taken my disconnection request and also my bills are cleared and i will not be liable to pay any bills further. Provide me the resolution. Also apart from this they people are calling on the numbers which have been dialled by me and disturbing those people without any reason. How dare the collection people got access of my call details when it is an offence.how dare they people calling on those unknown numbers. This is ridiculous. They don't have guts to accept the disconnection application and they don't have guts to give me in writing the clearance of my bills but these people are carrying such kind of filthy services of calling on unknown numbers. I seriously want to sue those people. How you as a reputed company give delaerships to such kind of filthy, cheap people. If any employee of vodafone will read then i appreciate if he can give my any solution. My mail id is [protected]@rediffmail.com

HOPING FOR FAVOURABLE ACTION

Bharat Bhusan Sharma

from Delhi, Delhi

Yesterday i have deposited my bill for my postpaid vodafone no [protected] having recipt no 7878 at Vodafone Mini Store, Shop no:-108, Sec-4Mkt.U.E, Opp. Community Centre, Gurgaon but yet i am not getting any information from customercare.

deep lakhanpal

from Bengaluru, Karnataka

Vodafone — Call Barred - Credit limit Exceeds - Bill not generated

I have purchased this number three months back. As I am a cooperate customer, it is really disappointing that Vodaphone assign a credit limit on my number for 800 Rs.

And on top of that now my outgoings are barred, I got a message 2/3 hours back that my credit limit has exceeded and now my calls are barred. Three days back same story happens which makes me pay 500 cash, somehow I made the payment for 500 Rs. But this has happen again. My bills generate on 6 of every month and I believe my calls should not get barred till I don’t received my bill, after all I have rights to see the details of my bills before making any payment to any operator.

And when I call your world call customer care to get some support or help, what I get is that my calls is been put on hold for 10 minutes no one response. So I have to disconnect and call again to customer care and they suggest me to visit vodaphone care center with an application to increase my credit limit.

I believe this is a postpaid number and fixing a limit of 800 and if a customer request for an increase, so divert him to vodaphone center. Seems this connection is a liability us, as we are not on vodaphone. So I request you that if you can’t gave any authorities to your customer care executive to increase customers limit or release his calls, you should rename it “FROM CURTOMER CARE SERVICE TO SUPPORT SERVICE” as I can’t why CARE word is been used as its not been offered to customer.

Deep