[Resolved]  Vodafone — unnecessary deduction into my account without any intimation

Dear Sir,

This is to inform you that yesterday i have recharge my no.[protected]. with Rs.20, today 24/feb/11 there is again deduction by you of Rs.15. i cannot understand what is going on. Vodafone continuesely doing mently harasment with me.. i never requested for any VAS service. but you are still looting my account. sorry for rude words. but it is fact. Dear sir i have already done msg. i.e START DND to 1909 as per your guidence and also stopped my masti pack by msg. which was started by you without my request. Sir, i want to know i want to know that now why you have duducted Rs. 15. and please this time give me waver..



I am still loyal with VODAFONE. and Hoping the same from your side for your customers..



--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 6:01 PM


Dear Mr. Sharma,

Thank you for your email dated 21/02/11 regarding your mobile number [protected].

We sincerely regret the inconvenience caused to you due to this unpleasant experience.

We would like to inform you that, to stop all the Promotional calls and messages you need to send START DND to 1909( toll free) as an sms, same will take a time of 7 days to stop all the promotional messages and calls from the national operators.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 21-Feb-2011 17:12:19
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: Re: requesting for waver

Dear sir,
Thanking you for mail me back . This will help me lot in future for your kind assistance. but sir there is a confusion between us that after calling your VAS service on my number, my wife thought that it was a miss call. so she call back to your VAS service for conforming that who is calling.. By the time you activated the same service for which was you are calling to us. same time another message display on my mobile that you have not enough balance to activate the miss call alert service ,,and we are sorry for this..
Now queshion aries that i never asked for masti service and miss call alert service. then why the sms displaying on my mob. that one service is activated and another was in waiting because of less balance.. Respected sir, Please help me out regarding this issue. and please guide me that how can i restrict un-necessary calls by VODAFONE and SMS

Waiting for Your positive response

Your Loyal Customer,
Sandeep Sharma
[protected]


--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 2:13 PM








Dear Mr. Sharma,
Thank you for your email dated 20/02/2011 regarding mobile number [protected].
We appreciate your concern and thank you for bringing this to our notice. We sincerely regret the inconvenience caused to you due to this unpleasant experience.
We have analyzed your account details and found that masti pack service has been activated on your number from your end by calling our VAS helpline.
Hence we would be unable to process the reversal for the same.

However, you can deactivate the same by sending the text, CAN<space>MASTI -?53030
Your feedback regarding the call centre interaction has given us an invaluable opportunity to introspect on areas to improve and accordingly the corrective actions have been taken.
The docket number for your future correspondence is[protected].
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,

Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 20-Feb-2011 15:44:35
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecara.[protected]@vodafone.com
Subject: requesting for waver


Dear Sir, my name is Sandeep Sharma and my mobile no. is [protected] and i m a loyal customer of Vodafone. On date 18/02/2011 , Rs. 30 has been debited from my account without any intimation.. Dear sir that time i was in rural area and there was no facility to recharge at a time , and that time i felt helpless to make my urgent calls... because of inconvience deduction by you.. Dear sir 10 days before i wanted to leave Vodafone by no. portibility.. because o[censored]tter rude service of your customer care services and unneccesary deductions.
but that time your officer convienced me to remain with Vodafone. and promise me that it will not happen again.. but all in vain..,,,,

Dear sir, please help me to be loyal with Vodafone.. Waiting for Your positive Response.. and plz credited Rs.30 into my account


Thanx and Regards,

Sandeep Sharma
[protected]