[Resolved] Vodafone — Caller Tune Activated by default | |
Vodafone had activated caller tune since last 3 months and without sending any alert i was charged Rs.90 for 3 months. I spoke to the customer care executives and mentioned the problem, they told that i had activated and did not respond well (they responded in a rude way)..I was put on hold for ~30mins and they even cut my call when i called them again. I remember their names : Asif and Sudhakar. I finally decativated the caller tune after talking to some other customer care executive. After 3-5 days of decativation, i received 3 SMS msg's from Vodafon again today that my caller tune has been activated and Rs. 30 has been deducted from my account. I am unable to reach the customer care department using the number 111. I want the caller tune to be decativated and get my money back. My phone number is [protected]. I really frustated and helpless as i have lost money again for no fault of mine. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone had activated caller tune since last 2 months and without sending any alert i was charged Rs.100 for 2 months.
I spoke to the customer care executives and mentioned the problem, they told that i had activated and did not respond well (they responded in a rude way)..
And U have to trained ur customer executives Nagaraj, Riyas, Saravan(Adyar Vodafone office chennai - 20). Because they have no idea how to behave customers.
I finally decativated the caller tune after talking to some other customer care executive.
I am unable to reach the customer care department using the number 111.
I want the radio to be decativated and get my money back. My phone number is [protected]
I really frustated and helpless as i have lost money again for no fault of mine.