[Resolved]  Vodafone — Add on connection - Total apathy

I had purchased an add on connection from Vodafone when I got a call from them soliciting to do so.
My experience thereafter is in the mails I have appended.
Just because I had also written to you, the agents at 111 have started acting as if they can not hear me as soon as I tell them who I am.
The Nodal officer's cell phone is perpetually on answering machine which has no further space for my message.
Despite so many calls and emails to 111, [protected]@vodafone delhi and their nodal officer I am not getting
Now with this new retaliatory move by vodafone where the 111 doesn't even want to listen to me, what do I do?
Their Vodafone store in Gurgaon is shut as a weekly off.

Should I be penalised just because I approached TRAI for redressal?
Help me.

Dimple
[protected] who applied for an additional number ([protected]) under false promises from Vodafone four days ago.


__________My earlier mails to Vodafone & TRAI______________________________

From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: RE: 3rd mail - Fourth Day- Why is my connection not activated?
Date: Tue, 17 Jun 2008 11:32:13 +0530

Dear All

Reg: [protected] & [protected]
I am being unnecessarily mentally harrassed.
Need to know: why even on fourth day, my connection not getting activated?
This is not what you promised when you solicited me on phone and tempted me with sweet promises for an additional connection.

Will TRAI take some notice of malpractices detailed in my earlier mail (attached)?

Regards

Dimple Mohindra
PS: I have made at least 15 calls to 111 and I get a different version everytime. Amit (of vodafone store JMD Gurgaon) too promised to call back yesterday morning. No results!!

______more mails:_______
From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: FW: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 18:58:57 +0530

Dear Sir at TRAI
Copy is being marked to you about business malpractice by Vodafone where first they solicit customers with inflated miscommunicated promises & the slowly start playing by the book and yet fail to deliver.
My last disappointment was when the customer care executive with vodafone: Chandan; who took my complaint refused point blank to share the contact details of their nodal officer. My ticket numbers for last few complaints are : [protected] & [protected].
During this conversation I was clearly denied any escalation of my problem and also denied details of contacting their nodal officer.

The rest of the mail is to Vodafone as well to highlight my issue.

regards

dimple mohindra

From:
To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: RE: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 16:26:47 +0530
__________________________________________

__________more_______

To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 14:28:03 +0530

Dear Gurpreet.

To begin with, I was disappointed that even the number given to contact you is never reachable!!

Now my two complaints:

1. My additional connection ([protected]), despite promises is still not active, nor have I received any verification call. There is no help offered by 111 after three calls and they refuse to divulge contact numbers of the Vodafone store despite knowing that only they can help.
2. There is confusion on my due amount and despite seeking clarity from Vodafone store, I do not know wheteher I owe money or there is excess in my account. Vodafone store says I have credit of Rs 700/- in excess where as 111 says I need to pay Rs. 700/-. For your info: I paid approx Rs. 700/- by cash on 31st mmay 2008.
Details:
During a call I was solicited by Vodafone's agent on 111 for an additional connection a week back. The set of promises included:

1. I will get 10% off on both our connections.
2. He will get the new number activated within two hours.
3. I will get the number of my choice without premium.

Based on this, I visited your store at JMD in Gurgaon and was attended by Alka first and by AMIT later.

1. I chose the plan suggested by her and we gave all papers asked for and she VERIFIED them as correct.
2. I chose [protected] as my choice and she confirmed that it is a normal number without premium & its availability
3. Within less than a minute (at 6.55pm), after taking the payment of Rs. 250/-; she comes back and says that I have to pay premium for that number. On further insistence she told me that she made a mistake and that number has been blocked!!
4. Under duress, I chose another number: [protected].
5. To my horror, activation time from 2 hours became 48 hours.
6. On insisting to meet the Manager and waiting for 30 minutes to meet him, Amit promised to accelerate the process and not treat me by the book. His promise was that the connection will be activated within 18 hours and that too because the post paid system was under repair for 15 hours. In fact we all know that in open market activation is done within 2 to 8 hours.
7. In my case, the Company hasnt even called to verify after 48 hours.

My observation: a solicited customer is treated to much better service than a walk in customer in Vodafone & as importantly; both, the 111 as well as the website are dummies and of no real use to the customer except the VERY FORMAL and deploringly diplomatic choice of words.

Please ensure that my connection is activated or let someone call to tell me why not.

Regards

dinesh