[Resolved]  Vodafone — Wrong Plan deliver and was billed heavily

cheating after taking connection
respecte sir/madam,
hello sir i am Ashish Choudhury [protected] took a new connection from vodafone service at infosys bangalore counters on my current number .my new connection no is [protected].i had clearly talked to personals of vodafone present in infosys that my std usage will be be high and i need a plan according to the same. they showed me various plans and i found one plan where the STD charges will be 1.30 paise and there will be 600 minutes of local vodafone to vodafone charges free. All the paper work was done by them as they were from vodafone itself i thought that they will be doing the correct thing. No its been near 30 days that i took connection i get a call from vodafone that my credit limit is crossed and i need to pay immediately. I told the customer care reprenstative that i am a corporate customer and i shud get the detail itemised bill in my account(I remb while filling up the form i had mentioned that) and then i will verify the same and pay accordingly. But they said that i cannot get that in my mail as my plan doesnot allow that and if i want it they will charge me 75 rs extra. any ways i registerd into the vodafone website and got the bill and the floor under my leg just slipped when i saw that i had been charged 2.40 per std call. I took the printout to the center in infosys and approched the person who ahd filled in my details he said that my plan has 2.40 per std call and he cannot do anything about that and i need to pay that. My outgoing has been barred as because of the credit limit. Now is it my fault if those persons of vodafone are uneducated ppl and dont know the customer needs why are the selling the connections.
I am completel cheated . please tell me what all further actions can i take regarding this .
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Aug 13, 2020
Complaint marked as Resolved 
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Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.

So kindly send the bill details.

Regards/Panchami

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