[Resolved]  Vodafone — fraud on behalf of vodafone!!!!

FRAUD committed by Vodafone Company


Sir/madam,



This is with reference to my Vodafone Mobile No [protected], I had purchased on the 15th of April 2007 for a price of Rs 2100/-. According the Plan I was offerred the following tariff:



V2V - 50 p

V2O – Re 1

STD – Rs 1.50



Recently I went to a Vodafone Store wherein I was given a “THANK YOU CARD”, free of cost as a special gift stating that it will add to the benefits of my plan.



After I dialed to avail of the benefit of the Special Gift to my utter surprise instead of giving benefit, I was penalized and without my acceptance my local call rates were increased as follows:



V2V - Re 1

V2O – Re 1

STD – Re 1



I constantly called Vodaphone office from the 16th March asking for a justification and reason for the change in call rates without my prior knowledge, I was asked to call the next day so that their accounts are updated. On the next day none of the executives were able to find the actual reason for this change of Plan. On the 18th I was suggested to go to a vodafone store at Preet Vihar. On my visit there, after waiting for almost an hour, I was informed that my query would be resolved within 24 hours. After waiting for the stipulated time, I received no response from their end so I called the customer care. I had a word with the floor supervisor Mr Rajinder who informed me that the revised call rates were due to recharging with the Thank You card. When I informed him that I am a local Student and do not make STD Calls his behaviour was very Rude and Shocking and he disconnected the Phone by saying that recharging with the Tahnkyou Card was my fault.



I feel I have been Cheated By offering a Thankyou Card as there was no written or verbal warning on the Thank you card which has not only put me to Financial Loss but also Mental harassment as being a student and my Examination are due I can not afford the present Call rates. Because of the Call rates I had Spent Rs 2100/- initially to accept this Scheme.



As such type of behaviour is not Expacted from a Multi National Company Like VodfoneI, I request you to revert Back my Orignal Plan and Call rates without Delay which were prevailing prior to offering Thankyou Card and the necessary compensation henceafter.



ANKITA KOHLI

Ph No[protected]

Hi i am Anurag Rastogi, mbl no [protected], i am from lucknow

i am also facing the same prob.i got a vodafone thank you card today when i paid my postpaid bill. But then after sending the msg as per the instruction i got the sms.“Sorry! You are not eligible for this offer” What crap is this? Is this a joke? What was the whole Thank You letter for?

even i don’t understand why these people do such nonsense. We haven’t asked for any thank you from them.if they have to do such kind of foolish thing, why have they given us such cards … its shameful from such a big service provider.