Vodafone — Excessive Bill Amount

Subject: Excessive Bill Amount.

With reference to the above subject, I would like to share you that I am one of the old Vodafone customer and having this ([protected]) no. for last three and a half years or so. I have been facing several problems regarding my Vodafone bill amount for last six months. At that time I got a Hutch Plan of rupees 444. In this plan 444 messages are provided absolutely free from Hutch. The matter is that six month ago I had sent around 250 messages to my known people on the occasion of some festival. Next month I got the bill of excessive amount of rupees around 350. When I inquired regarding the same to the Hutch customer care. I got the reply from Hutch representative that they charged me extra amount due to excess messages sent during the festive season. I clearly told that customer care executive that I am not suppose to give that extra amount of messages as the Hutch 444 plan consists 444 messages free. Hence I would not pay the extra amount. I request him to eliminate the extra amount from my bill otherwise you may disconnect my phone connection. My phone connection was not disconnected and I was keep paying my Hutch bill amount except the extra charges but from that period of time there was 100 rupees + service tax extra charge (late payment) get added on my Hutch bill every month. This resulting the extra amount now increases up to around 1100 rupees.

It is entirely the harassment of customer services & rights.

I request you to please do the needful because it is not possible for me to pay that amount.

Thanks,


Harish Chander
([protected], e-mail [protected]@rediffmail.com)