Vodafone — incorrect billing leading to losses

2 Reviews
 Kushagra Khanna on Oct 16, 2011
I am appalled by vodafone’s behavior regarding my bill payment. The bill for sep 25 was outstanding and I had already written 3 complaint mails to the customer care citing discrepancy in my bill and that being the reason for me not paying the bill. I have had this connection for nearly 4 years now and all bills have been previously cleared. I had asked for a phone call from Vodafone representative to discuss this since the problem was at vodafone’s end and not mine. Vodafone for several months has been charging me with fixed plans which I had not taken. When this was pointed out a portion of bill was reversed in September but that was not enough. I am paying my bills since this is my only number in use and is a corporate connection and barring of outgoing has led to significant problems for me. This is however totally unacceptable.
On the 14th of October while I was traveling to Kolkata on business meeting (This is a corporate connection and only phone that I use) at aroung 5 in the evening after I attended a meeting and was waiting to get into another one I realized that my outgoing had been blocked without any notice to me. I had to call my car and there was no avenue for me to do this. I had to walk 2Km and waste 45 minutes to find a PCO to contact my driver and ultimately cancel my next meeting which has led to monetary loss as well as left a constraint on the relationship with the client. On asking Vodafone why this has been done the answer given was this is our procedure and I can complaint to whomsoever it concerns regarding this reckless behavior
I have also noticed that my plan continues to be on a per minute billing despite me asking the Vodafone to change this to per second billing as per current conditions. This has still not taken effect.
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dear, sir
my name is amit kumar me voda sim use karta hu last 7 sal se 4, 5 din se ek paresani aa rahi h ki mere ph se 216+11 rs kat gaye 30/7/12 ko hua hai . den maine morng me he 410 ka recharge kiya phir 11 rs kat gaye hai so us ke babd coustemer care pr to kabi call he nahe lagti hai pls ap mere help kare pls ..sir

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    Vodafone - incorrect billing leading to losses