[Resolved]  Vodafone — harassment and cheating

dear sir,
i have been a short time affiliate of vodafone and to be true my time with this company was very frustrating. i would like you to kindly give some time to read my story, as i hope few more will be floating around as well.
i am dr vk pandey working as orthopedic surgeon at Indian Spinal Injuries Center, Vasant Kunj, New Delhi. i had to visit Pune for my wife's MD(Anaesthesia) final pass out exam from 16th - 27th july 2008. i landed in pune on 17th and on 18th i finally decided to stay at room number 14, Murvi house, koregaon park, Pune.
Before coming to pune i talked with dr sachin tapaswi (leading orthopedic surgeon of pune) to be with him for a week at his surgeries.
as most of my work was at Jahangir hospital and my wife's exam was at Ruby Hall Clinic it was easier for me to reside at koregaon park which is nearby to these two hospitals.
After 2-3 days i decided to get a local number with cheap rates for STD calls as most of my relatives stay at UP and i had to be in touch with my patients who our team had operated in recent past.
so i went to this shop just in front of jahangir hospital and emphasized for two things:
1 i want a number with cheap STD rates.
2 I want my number to work for atleast till i am in pune.
that gentleman offered me rs350/- plan offer with rs66/- surcharge to get 1re/min roaming.i submitted a copy of my hospital PHOTO I CARD and got one number([protected]). i felt so relieved when my number started working and i distributed my number to most of my close ones as well to my needy patients.
after working for 3 days or so suddnely on wednesday 23rd july 2008 or so my number was barred from outgoing calls due to nonsubmission of documents. it was like, i was shocked. i immediately contacted retailer who told that the person who carries the documents from retailer to distributor met with accident so there was delay in submision of documents. he assured me that documents has been sent on wednesday itself(the day i was barred of outgoings) and within 1 hr my mobile will start working.
since wednesday i kept calling my retailer but to no avail. number didnt start working. i kept on calling him just to get assurance again and again. Inbetween if i missed anycall on new number (due to my being in operation theatre)from somebody i had to use my old number or to go to PCO to call him back.
today 26th july 2008, at 1pm when i again tried to contact that retailer he told that distributor has asked for a photograph or a driving license document for my number to start again, otherwise there is no chance for this number to start. tomorrow 27th july 2008 i have my train back to delhi.
this is really pathetic and frustrating. it was such a horryfying experience with vodafone.
this incidence made me feel that distributors with vodafone are only concerned with how to get there sim sold out. afterwards if something goes wrong its that person's liability to carry alone his problem.
kindly look into this matter as there must be few more incidences like this going on...
i am carrying this matter to higher authorities with a hope that nobody like me should ever be made to suffer in a new land due to problems within their own system.

regards vinay