[Resolved] Vodafone — not providing DNC and DND service properly | |
My name is Yogesh Yadav from Mumbai. I am a Vodafone customer since almost 4 years for the no ([protected]). I have their DND service and DNC service active more than a year on my phone. Recently I have been receiving their promotional messages which I am not supposed to receive. I did a complaint to them on 29th that I am getting these message and they need to stop them. But in return I have received one more message on 2nd. When I went to their store on 29th a girl named Monali took my phone to see and took it inside the cabin and when she came back I found out that she has sent a message to activate DND service from my phone and that to without my permission. I will not tolerate any such Nonsense that people are using my phone and sending message without even asking me and some one can even misuse it. On 2nd when I received another message I went to their kandivali store and a guy name Ritesh told me that this particular department do not work after 6 and they will be working directly on Monday because they have holiday on Saturday and Sunday. He assured me that he will call me and give feed back on Monday which was on 4th but so far I have not received and call from him regarding this. I am tired of doing complaint to them and they are assuring me that they will look in to the matter but so far no reply I have got from them. I request you to take a strict action against them and solve the matter for everyone so no body can violate their privacy. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
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Vodafone — not providing services properly
No.Asstt.Dir.(Pers.)/2009 Dated the 10th November,2009To
The In-Charge,
Vodaphone Store,
Garia, Kolkata.
Sub:- Request for change of types of Mobile Phone Connection
Ref:- Mob.No.[protected]
Dear Sir,
I had obtained a Mob. Connection No.[protected] on 16.09.2009 with Rs.250.00 Plan (Plus Rs.49.00) from your Garia Store. However, I had instructed the Officer processing my papers to make my connection operative with effect from 01.10.2009; and I had also made same request to your Officer verifying my residential address. And accordingly, I did not even remove the Sim from its Block. I had made it operational after 01.10.2009, that can be checked from the details callers list.
2. In the mean time I received a call from the Vodaphone Service Centre for non payment of Bills. I had also made request the Officer (her) for sending my Bill and also to forward it to my mail address ([protected]@yahoo.com). I did not received my Bill and finally my above connection has been suspended.
3. Now the question is- why my bill has not been sent to my residential address? How it came back? Whether the officer did not carefully verify my address? Why my bill did not forwarded to my E-mail address, when there was a clear instruction in the Application Form ? Why my Mob. Connection has been suspended? Whether, the system adopted to me (a Gazetted Officer, Government of India- which my I Card says and on the basis of which the said connection was given without depositing any security deposit) is justified?
4. Aggrieved by the facts stated at para-3, I wish to discontinue with Plan attached with the above Mob.No.[protected]. I may be provided the final Bill, so that I can settle it instantly.
5. I also to mentioned here the action taken in the present case for a Reputed Company is unwarranted.
6. I again make a mention that I wish also to continue with your Company, therefore, I request you to convert my present POST PAID connection into PRE PAID connection.
Yours faithfully,
(LAKSHMI KANTA HALDER)
ASSISTANT DIRECTOR
Mob.No.[protected]
No.Asstt.Dir.(Pers.)/2009 Dated the 10th November,2009
To
The In-Charge,
Vodaphone Store,
Garia, Kolkata.
Sub:- Request for change of types of Mobile Phone Connection
Ref:- Mob.No.[protected]
Dear Sir,
I had obtained a PRE PAID Mob. Connection No.[protected] on or after 9th September,2009. It was operative for two or three days and recharged for Rs.250.00 and the present balance I think it will be around Rs.214.00. Thereafter, its service has temporarily suspended. It was reported to Customer Care for several times, the Officers did not solve the problem, however, they were very wise King to Promise to Solve the Problem within an Hour.
2. The matter was reported to your Vodaphone Store, Garia for Two Times- both the Officers (He & She) had forwarded a mail to where they knew and had made same promised.
3. The problem is still exist.
4. What the hell service is given by the Employees of a Reputed Company and defaming it name.
5. I therefore request you to set right the problem immediately.
Yours faithfully,
(LAKSHMI KANTA HALDER)
ASSISTANT DIRECTOR
Mob.No.[protected]