[Resolved]  Vodafone — VALIDITY EXPIRY SERVICE

GOT A PHONE CALL FROM VODAFONE, THRISSUR TODAY EVENING AT 06-15PM, SAYING THAT MY ABOVE MOBILE NO IS GOING TO CUT OFF FROM TONITE SINCE THE VALIDITY IS GETTING EXPIRED. I NEVER RECEIVED ANY SMS FROM VODAFONE REMINDING ME ABOUT THIS EXPIRY DATE.HOW CAN VODAFONE CALL ME AND TELL ME ALL ON A SUDDEN TO DO THE RECHARGE FOR RS.151.00, TO AVOID CUT OFF. THIS IS RIDICULOUS. YET I RUSHED TO THE NEAREST RECHARGE SHOPPE (RITCHIES, PALLIMOOLA) BUT THEY COULDNT DIRECT ME PROPERLY.I TALKED TO ONE OF VODAFONE REPRESENTATIVE (MR.JAYADEVAN, MOB NO.[protected]) BUT HE ALSO DONT KNOW HOW TO HELP ME.
IS THIS THE SERVICE VODAFONE, ONE OF THE WORLD'S LARGEST MOBILE SERVICE PROVIDER, OFFER ITS CUSTOMERS IN INDIA?? I CAN SEE FROM THIS EXPERIENCE THAT VODAFONE OFFICE STAFF DONT HAVE AN ORGANISED SYSTEM TO REMIND ITS CUSTOMERS ABOUT THEIR EXPIRY DATES. THE DEALERS DONT KNOW HOW TO HELP THE CUSTOMERS BY SELLING THE EXACT VODAFONE PRODUCTS.AND LASTLY, THE REPRESENTATIVES ARE NEVER TRAINED AND BRIEFED TO LISTEN TO CUSTOMERS' VARIOUS PROBLEMS AND SOLVE IT AS QUICKLY AS POSSIBLE, WITHOUT ANY HAZZLE TO THE CUSTOMER.
NOW THE END RESULT IS VODAFONE IS LOSING A CUSTOMER. BUT I WONT FORGET TO TELL EVERY ONE OF MY FRIENDS AND RELATIVES ABOUT THIS INCIDENT. AS FAR AS POSSIBLE I WILL TRY TO DISCOURAGE THEM TO BE A VODAFONE CUSTOMER SO AS TO AVOID ANY EMBARAZING SITUATIONS LIKE THIS. THANKS