[Resolved]  Vodafone — Gprs issues

This is regarding the complain I registered several times in last 15 days and now when i am totally exasperated and infuriated with vodafone’s customer care and walk-in centers, I have decided to write this mail to you.

I am a Vodafone customer for last 4-5 years, using postpaid connection ( [protected]) residing in Bhandup(west). For last six months I am using Vodafone GPRS service so as to connect my PC thru data cable . It was working well and was not giving too frequent problems.

For last 15 days, I am facing very unusual problem i.e. whenever I connect the PC thru data cable to use GPRS, it reflects Connection done-460kbps . But still I am unable to browse any site. Rarely I can afford to open any site now a days as this problem is persisting still .Worst part is that although it shows connected, I can’t browse anything. So I am being charged for not using anything.

I have spoken to around 40 customer care executives (a list of few names is attached) in last 15 days.

Designation Name
CRE Amit
CRE Vasant
CRE Bijay
CRE Rupesh
Team Leader Shri
Billing dept Satveer
Gprs Shahid
Post pd Deepak
Post pd Farhad
Post pd-Supervisor Subhash
Gprs Nisar
Post pd kashap
Post pd-Supervisor Deepak
Gprs Mayur
Post pd-Supervisor Vikas


I have visited to Vodafone Mulund-walkin centre also. You must be aware that customer is required to call from an alternate number incase he wants to consult GPRS team thru cust care centre (111). Knowing this fact I also did the same, and used my other prepaid connection ([protected]) as an alternate number to call up GPRS dept.

First of all its tough to get GPRS dept staff on line, even if they are online calls getting intentionally disconnected sometimes by postpaid and sometimes by Gprs executives . Being a bit crazy customer I never gave up and tried your customer care as many times a maddened and enraged man can do from an alternate number of mine.

But all in vain, and to add to my frustration cust care has barged my IVR outgoing call on my prepaid number.
So I am hanged and was interlocked within your system. Because I was having GPRS issues, I am bound to call from a alternate number and unfortunately my alternate number calls on IVR are barged by customer care.

Thanks a lot…when IVR calls started getting thru after 7 days of vigorous follow-up., but GPRS issue remained the same. In a rage of anger I landed to vodafone’s walkin( Mulund).they upgraded my Sim from Orange to Vodafone, but its was not an end to my problems.
GPRS still show’s same connectivity problems as it was showing earlier.

I would request you to send some technically versed executive of Vodafone to chk my GPRS issues as the things are going thru the roof and problem still persisting. It can be a network or some other cell site issue but I need a proper resolution to avoid my trip to your LowerParel office or a consumer court office.