[Resolved]  Vodafone Cellular — Assumptive Selling

Dear SIr

I recently purchased a new Vodafone Postpaid Connection (Talk 299 Super Plan ) which was explained as follows ::

Monthly rent – 299
Clip - Free
Local Calls – 60p
STD Calls – 60p
SMS – 1/1.5/5
Local / STD 299 M2M mins free
50 rs. talktime next 6month v2v
1 localvodafone no. free lifetime
All Sms Tariff Available

After much of argue and hassle I finally got the verification department to agree that I was given the above stated Plan (especially the one which says 1 local v2v no free for lifetime), however upon receiving my first itemized bill I did not got the benefit of ::

- 50 rs. talktime next 6month v2v

and

- The no which is free for lifetime its usage is being deducted from the free 299 minutes , which I was told on contacting Vodafone complaints department that such is the case with Friends n Family number that the free minutes are deducted from the free number.

After a month, I finally received a complaint number REF:[protected], from Vodafone, however cant seem to find any progress.

You intervention is much appreciated, I would request you to kindly look into the matter at the earliest possible opportunity

Many Thanks

Kamal Gupta

PS ;
A copy of the intial mail sent to me by vodafone reps. has been attached for your reference, I would like to state that I have not been able to contact this person since sale.

I also have a recorded conversation to confirm the above plan, unfortunately I did not find an option to attach on your portal however would be able to send it by post upon request .




BigtelIT Solutions <bigtelit.[protected]@gmail.com>

12/12/2009 09:49



To

kamal.[protected]@aviva.co.uk

cc


Subject

Talk 299 Super



Hi,



Talk 299 Super Plan



Monthly rent – 299

Clip - Free

Local Calls – 60p

STD Calls – 60p

SMS – 1/1.5/5

Local / STD 299 M2M mins free

50 rs. talktime next 6month v2v 1localvodafone no. free lifetime

All Sms Tariff Availeble

Regard,s

Rahul

[protected](Vodafone)