[Resolved]  Vodafone Cellular Services — Recovery of bill after closing the account

Address:

Maharashtra

My name is Nitant Shirish Pednekar. I had got your sim card no [protected]. My last bill which was paid by me was 2685 Rs. In the month of January 2011. Which was bifurcated like 2600 Rs. Cash & 85 Rs. by debit card of Saraswat co. op. bank ltd., Vikhroli west (Acc. No. 5912- bank passbook’s entry’s photocopy is enclosed. I had to pay 2461.17 Rs. But I paid 183.83 Rs. extra, by paying 2600 Rs. The only reason for this extra payment was that I want to close my account since my sim card was broken in Dec. 2010. Afterwards I went to 1 of your counter of Borivali west store. There was a lady sitting over there. When I shown her my broken sim card she gave me a form for cancellation. I signed it & gave it to her & asked her “what is the balance?” She told me to pay 85 Rs. I paid it by debit card. Then she told me that your account is terminated. “Tomorrow there will be call about why do you want to terminate the card. Explain them the reason.” Next day there was no call. But bills are regularly coming. As well as a new call from new person from your call centre about paying the bill on my wife’s cell no. [protected]. The person made the first call agreed that I’ve paid balance 85 Rs. & why the account was not terminated? The calls are on your records. Pls. check it. Then other call makers were mentioning that 85 Rs. are not mentioned on your Computers. After that my first bill was 150 Rs. o[censored]sed call charges which cannot happen because if my sim card is broken, how can I call anyone, take anyone’s call or sms or download anything?
I was on census duty at that time, so I was going to Ghatkoper west in the early morning before your centre opens & coming late at night after your centre closes. So I cannot come to your centre & ask for explanation. Anybody will agree that Census duty is first priority than asking explanation from you.
Afterwards 1 of your representative came to my house to ask for the payment. I have shown him the broken sim card which cannot be photocopied or used. But I gave him photocopy of your bill which was clearly mentioning about those 2 payments.
After that I thought this account has been settled. But again your calls are coming. Now I have lost that card also.