[Resolved]  Vodafone — Charges for internet usage in spite of no internet connection.

Address:

Mumbai Suburban, Maharashtra

hi,

i am back again on this page in after 2 weeks of my first complaint. it seems either Vodafone likes me a lot or they just want me to be regular on consumer complaints.in. i once again thanks Vodafone for getting me rid of the nightmare that followed me for 2 months but it lead me to another one.. when i was facing the billing payment problem because of Vodafone database problem, i got time to see my customized bill & what i found was even worst then what i faced in past 2 months. after shifting from i phone to blackberry in March 2012, i decided not to take any internet plans as one cant keep record of his / her usage & end up paying a bomb for it. i decided to take only BBM package & be happy with it. there were times when i felt like taking internet but when i went to the Vodafone kiosk.. i found i young lady arguing with the Vodafone guy over her old mothers bill. she was wondering how in the world can her 80 year old Mother's internet usage be so much when she doesn't have any knowledge about internet & she was told that there are several phone applications that get updated without the knowledge of the user.. & trust me i have heard that thing a lot, the same reason & excuse every time over internet usage.

coming back to my case, when i got to know about the charges being charged to me for internet usage WITHOUT HAVING ANY INTERNET PLAN on my blackberry curve handset.. i approached Hyper-city Vodafone cell & told them my consent. there was this gentlemen Mr. Shoeb who attended me, heard my problem & gave the reason for me being charged for the net Usage. Trust me, after listening to his reason.. i was shocked.. he said " if you are using a smartphone & u have your data mode on & you happen to be near a WiFi area.. you will be charged for the internet usage ". i told this to many of my IT friends & colleagues & they laughed like anything.

i decided to take this matter to the Vodafone care cell. i wrote a brief mail to them but what i got back in return was the same excuse " if you are using a smartphone & u have your data mode on & you happen to be near a wifi area.. you will be charged for the internet usage ". its like a female who visits her friend in maternity ward & gets pregnant. Doesn't make sense right? so does Vodafone's excuse for charging me for Vodafone live for the entire year. There are so many friends of mine using WiFi at home with data plan not on in their handset & not being charged. this is really ridiculous & a lame way of troubling the customers.

Vodafone services are going bad to worst.. for example one of my friend Miss Ashvini Bedre ([protected]) went to Hyper-city kiosk (Mumbai) on Saturday 12th July 2013 & took a micro Sim as she wanted to shift from Blackberry to i phone. she was told that the new Sim will get activated withing 2-4 hours & her BBM service will be deactivated with a prior notice via SMS once the other Sim is activated. BBM service was deactivated with immediate effect but the new Micro Sim? its the 3rd day & nothing is done regarding it. when contacted on Sunday, Vodafone servers were down & no senior executive was available to speak.. obviously they had no reason to give for their inefficiency.

i am providing the detailed charges of Vodafone live charge towards my number [protected] from March 2012 to May 2013 with tax added on to the total sum of it. Where as Logic & technology says.. one cant charged fro something that has not been given or used by any. i would like to solve this problem as soon as possible & i hope there will be many more such customers who are facing such problem from their providers. kindly join along so that we can solve this for once & all.


Vodafone Live Charges from March 2012 - May 2013 for Vodafone Number [protected] :

March 2012 - Rs 2.30, April 2012 - Rs 19.60, May 2012 - Rs 17.10, June 2012 - Rs 25.50,
July 2012 - Rs 38.10, Aug 2012 - Rs 176.70, Sept 2012 - Rs 333.10, October 2012 - Rs 302.90, November 2012 - Rs 325.90, December 2013 - Rs 427.50, January 2013 - Rs 359.20,
February 2013 - Rs 475.20, March 2013 - Rs 379.50, April 2013 - Rs 369.20, May 2013 - Rs 402.90

Total 3844.70 ( approx )
Tax 445.98 ( approx )



So, these are the charges been charged by Vodafone, which i have paid in last 15 months. i here by request you to pleas look into the matter & make Vodafone India refund me the money or show me the proof of me using their Vodafone live services which they claim i have used.


Regards,

Karan S Rathore
( [protected] )