[Resolved] Vodafone — charging 1rs per sms after 100 free msg

8 Reviews
New delhi, East Delhi District, Delhi, India
my voda number is [protected],im using this number from last 6years.but now voda is getting useless,there customer support is so poor ,kafi baar milane pe bhi inka number nai milta ,my main motive for this complaint is that on[protected] i had a recharge og rs 89 for free msgs in which they are giving 3000 msgs for 30 days..but now they are charging 1rs for per sms after the limit of 11 sms a day ,without any information sms aur anything thye are charging me 1rs per sms,,custmer suport pe call karo toh uthake disconect kardete hai aur phir baat ho bhi toh they are not giving me any complaint number,,there executives also are not aware of this scheme still they are charging me,,ek executives se baat hui toh usne kaha ki ki sir abhi confirm nai ha hai ap mornig mai call karen aur aj[protected] hai inka number hi nai milta mere number se ..yeh bakwas network hai buss lootna ata hai khud k employees ko schme pata nai aur charge kar rahe i will definetly register complaint against them for mentaly harrassing me.
Complaint marked as Resolved Dec 10, 2016
Verified Support
Vodafone India Customer Care's response, Oct 29, 2012
Hello Sir/Madam(zsa),

Please note that we are working on your concern. We will get back to you with assistance in 48 hours.

Vodafone Customer Care, Delhi & NCR.
Complaint comments  7 Comments     Updated: Share0Tweet0


Idea — Charging on SMS on 16th October

Idea had charged 1rupee/sms on 16th October giving wrong information before.
When I called to 150 before, 16th October wasn't there in the recorded message.
And even I had checked in *121#, even there 16th wasn't there.
It is very ridiculous to deduct 1rupee for the discounted messages on 16th.
As we all know Diwali is celebrated on 17th, 18th and 19th.

Moreover by providing wrong information Idea cheated me and I don't know how many customers are affected by this.

I want Idea to reimburse the deducted amount for me.
I urge Idea not to provide wrong information like this in future.
The executives will always act as if they don't know of the scheme. It is their training. Unlawful charging, by not clearly announcing the charges clearly hiding 90% and saying only 120% of the details is usual and best known tactics of Vodafone. Then they will drain your balance and even after finding and reporting they fail to take not. Finally they will also not deactivate the unwanted service despite several requests.

For this you go with the evidence of your request to deactivate to your nearest police station and lodge a FIR on Nodal of your state without which your problem will not end.
even i m facing the same problem .. i hav just rechrd with the 89 msg card.. vodafone is charging re 1 per sms after sendng 100 sms per day ...m facing too much of problem .. pls help me wat to do ... i hv calld d customer care n dey r sayng dat no free msgs will b allowed after 100 sms per day ..

u can also try to rechrg wid another 89 msg crd so u will get 200 free sms per day wid 2 msg crds
m also facing the same problem...please tell what to do now...m facing a gr8 problem due to this...
My vodafone number is [protected]
I am suspecting that i sent more than 100 sms'es today and now i am getting charged for sending sms'es

I would like to know that why is vodafone acting so cheap.
can't they send any SMS stating that the daily free 100 sms have been used
And in the FIRST PLACE why charge customers after 100 sms without making any formal announcement for the same?

I would like people to take a stand here and file a case against vodafone..
I am also facing the same problem.Vodafone is doing whatever they feel like.This is complete injustice.

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    Vodafone - charging 1rs per sms after 100 free msg