[Resolved]  Vodafone — Charging on 3G data plan

Address:West Bengal

Imposing charge on 3months 3G data plan on my new connection number [protected] which was valid for 3 billing cycle which company without any intimation terminated it and restricted all numbers related to my documents. Company assured me of providing 3G DATA PLAN service free for 3 month on new connection which i had taken but they terminated the plan at the end of 2nd month billing cycle and charged for 3rd month totally saying we never told this sort of plan & enforcing us to pay the entire data usage charge of Rs 4,599 or else they would send legal notice. We approached as well as called many times to their executives but they probably listen and never replied back. They have also terminated my another number [protected] because of this. I am very disappointed with this company and don't know what to do next.
Was this information helpful?
No (0)
Yes (0)
Jan 6, 2017
Complaint marked as Resolved 
Verified Support
Feb 11, 2013
Vodafone India Customer Care's response
Hello Sourav,

We are working on your concern and will get back to you with an update at the earliest.

Regards,
Vodafone Customer Care, Kolkata.
Verified Support
Feb 12, 2013
Vodafone India Customer Care's response
Hello Sourav,

Please be confirmed that with the purchase of Samsung handset, 3GB data access was free on 3G platform with 60 days validity. The offer was activated on August 22, 2012. Accordingly, the data usage charges have been levied post the discount in the invoice dated November 10, 2012. Hence, we are unable to provide any waiver in this regard since the charges are genuine.

Regards,
Vodafone Customer Care, Kolkata.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information