[Resolved]  Vodafone — Cheating on Ground of Ignorance

Address:

Howrah, West Bengal

The Vodafone has launched 100 MB internet plan at Rs 200 and subsequently launched 1 GB plan at Rs 98. The 1 GB plan is available for everyone including the old customers. The old customers who come to know about it and call them, for them they change their rate plan to 1 GB. The customers who are not aware about 1 Gb plan and believe in their good faith that 100 MB is the best economical plan continues to pay higher amount.

Subsequently when one come to know about it and ask them to make a refund of excess amount paid they do admit that this is wrong but refuse to make a refund as their system does not permit it.

I fail to understand how can one jsutify a 100 MB plan at twice the price of 100 MB. The matter needs utmost attention so that telecom operator stops taking advantage of this oligopolistic market and continue to loote customers on ground of innocence.