[Resolved]  Vodafone — Poor Customer Satisfaction

Address:

Chennai, Tamil Nadu

Hi,

I am Varun Kumar.B working in Wipro Technologies. I am using Vodafone services for past 5 years. Earlier i was using Prepaid card where in i was very happy with all the services and other benifits and was recomending Vodafone to all my friends. I got a call from a representative of Vodafone and he stated the benefits of changing to Postpaid connection and i was quite impressed the way he spoke and thought it would save my money a lot. But once i started using the postpaid connection i came to know that there are many hidden charges which was not told by that representative and the bills what i receive was too much.

So i called Vodafone customer care no: 198 and spoke to a lady named Prathiba and told that i wanted to change to Prepaid as before as i could not bear this bill amount and asked her what has to be done for that. She enquired about my Billing data and i told that it's the first of every month and she told that i can go to an nearby Vodafone Showroom and can change my plans to prepaid and told that since my billing date was 1st i can go anytime between 1st to 3rd of that month to change this. So i went on 3rd of Nov 2010 to a store at Porur( Near Gopalakrishna theater) and i met a person named Balaji and told him that i wanted to change to prepaid and he told that it cannot be done on 3rd as my billing date was on 1st Nov.

I told the story of talking with a representative of Vodafone and he denied to listen for that and simply asked me to come the next month ie Dec 1st 2010 to change the plans. So i once again called Vodafone Customer care and this time spoke with Merlin and asked her whats actually happening as i was earlier told by other person that i can go to store anytime between 1st to 3rd inorder to change the plan. She told what actually the other representative told was right and told that it can be changed to prepaid now.

I passed the call to Balaji who was on store and asked him to listen to what the representative says and he had a long conversation with Merlin and atlast Balaji told that as per the new Process it has been changed in Chennai before 10 days that only on Billing date the connection could be changed to prepaid and not on any other date. So the call was passed to Merlin's supervisor and he spoke with me and he too told that my problem would be fixed with 2 business days and gave me promise that he himself would give a call back to my number and till now dint receive any calls from anyone. And am still using the same Vodafone number with full dissatisfaction.

I now realize that i have been fooled by Vodafone people and all my time and energy went in vain. So would no longer recommend Vodafone to anyone henceforth and would request Vodafone to take this as a very strong feed back against them


Regards,
Varun Kumar.B
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