[Resolved]  Vodafone — Abusive Vadafone TSM & Faulty Sim Card & Loss of Rs333

Address:

Chennai, Tamil Nadu

I got this Vadafone prepaid sim in September 2010, it worked for 2 days then you could not make a call.
It was for my brother who was hospitalized to keep in touch with him. The retailer took the sim from me saying will take it up with the Vadafone service centre. So months went by and nothing happened. He then refers me to the a TSM called Rajesh. He explains that my money cannot be returned but will get a new sim for me. I said ok fine, please do it. This was in December. Called the guy today and he immediately tells me off! This is not my problem, I told you you card cannot be used, you need to get a new one.....totally ignoring what he told in December. Then I try to remind him of his words...."He yells "This is none of my BLADDY problem"! PUT DOWN THE BLADDY PHONE!". Wow! Well Done VADAFONE INDIA. If you have such TSM's handling your clients imagine how many victims are out there!
Your call center only took the complaint and said sorry on his behalf! Any more excuses Vadafone or will you handle this "abusive personnel" who continued to send me 15 more sms, trying to make me look stupid! I have all the sms as proof, only after I sent an sms, that I am making a Police report, he stopped! Not after saying he to can make a police report and will refer to his Legal team........This is VADAFONE! Kudos!