[Resolved]  Vodafone — COMPLAINT AGAINST VODAFONE STORE

Address:

South Delhi, Delhi

Hi Sir,



This is to inform you that I Narinder Singh a regular user of vodafone from past 10 years.I have 3 vodafone connection in my name ie:[protected],[protected] & [protected].I migrate all my no's into post-paid in corporate plans few months back.On April I converted my 1 post-paid no.[protected] into pre-paid as of no usage.



On 13th june ,I visited in Sant Nagar Vodafone Store to Migrate rest 2 no's into pre-paid.There I Met Preeti Thakur she told me that sim cards are not available that why she was unable 2 do the needful & suggest me to visit Lajpat Nagar Vodafone store.There I met Pooja she tried me 2 convienced & explained me the benefits of my corporate plans.At that time i was quite convinced & i changed my mind 2 convert my no.[protected] into pre-paid.But as my other no.[protected] which was used by my father & he was not satisfied by the biiling & want 2 convert that into pre-paid.I told the same 2 pooja that kindly convert [protected] into prepaid & for my no. i m ready 2 cont. with the same.But at that vary time i don't what happened 2 her.First she told me that acc 2 company i was not able 2 migrate my no. before 3 month & asked me 2 wait for 3 months.But as i asked her that plz provide me this in written ,she denied.After a long coversation she told me 2 collect the token again as earlier I collected the token for 98734097 but now as I want 2 convert [protected] no. i collected the token again .After 1hrs i got my turn in which she told me that she was not able 2 converted my no. into pre-paid as earlier i visited in sant nagar store , told me 2 visited back 2 sant nagar store.Then I conecerned with Pranab(Senior Incharge Of Store).As he requested with Pooja she Started working on my concern till now I was totally fed up of services given 2 customer's in vodafone store & I changed my mind Now I want 2 convert both the no.'s into pre-paid.She asked me for my Id proof i presented Driving License , she said that was not valid.she asked me 2 show original DL.So i again went to home & collected the DL & Voter Id and again visited in store.But at that vary time she again asked me 2 collect the token as i already collected 3 token & already spended 3 hrs.But then also again i collected 1 more token & wait for my no. 2 come.After 45minutes i got my no.than i was attended by other executive Uma who asked me 2 filled the form .I filled all the form & submit at the counter than agaim that lady Uma took all my doc's & gave it 2 Pooja.She asked to submit the sim , i submitted than i simply asked the bal amt which i supposed 2 pay.She was not responding , i asked 2 times than as certained she said that " I don't want 2 talk to you".Than I simply complained Mr.Pranab.He was also taking her side He told me that after submitting the doc's acc 2 the process within 24hrs the no.will convert into pre-paid , so at last i submit the doc's & amt after spending 4 hrs in the store.After that i also submit feedback form in store as well registered a complaint in 198 & Sr no=[protected] against the rude behaviour of Pooja.But today after waiting for 24 hrs i didn't found my no.in active status.Than i called in 111 from other vodafone no. & asked about the status.The agent inform me that she didn't received any migration request from the store & no. are showing active in postpaid itself.By hearing this a was really shocked.I gain visited on vodafone store & talked 2 Mr.Pranab regarding the status.he inform me that he already shared my feedback against Pooja with Store Manager.Now she will attend you properly, just asked her about the status of your no's.I visited her counter , given my no.asked the status than she told me & her words are"as you share your feedback & registered the complaint that why she forwarded the request 2 sant nagar store.I was shocked by hearing that she forward the request.Than I asked her about the store manager , in starting she said that he was not available 4 further cordinate with Mr.pranab. So i cordinate with Mr.Pranab & assured me that within 6hrs the pre-paid service will get activated.But as now almost 6 hrs passed & yet no service.



So kindly check the status.Hope You will take this matter seriously & do the needful asap.And its my humble request kindly take strick action against Pooja otherwise the position which is maintained in the market by vodafone will not be constent.









Yours Sincerely,



Narinder Singh