[Resolved]  Vodafone — Complaint regarding Vodafone mobile number [protected]

Address:

Gurgaon, Haryana

Hi,
I have been using Vodafone Number [protected] for the last 5-6 Years. Now a Year or two back I got another Vodafone Number [protected] which was being used by my sister. A few months back my sister lost her Mobile. At that time I was out of station so when my sister went to Vodafone store she was told that I need to come to the store and then only they would be able to issue a replacement SIM. Now a few Months back I received calls that there is an overdue bill of around Rs 1800 on that number. I went to the store however they had my old address in their records. At that time I was not carrying any address proof so I told them that I will come back later with an Address proof so that they can reissue me a new Sim and I will make the payment. After that I never received any call from Vodafone about this and due to work pressure and commitments I forgot this thing.
Today since the afternoon I was unable to make any calls from my Vodafone number ([protected]) so I called their Customer service. The Rep Jitendra did not try to help me and simply told me that they have blocked my number because the bill on the other number was due. I asked him that how they can block my number for which I have been making timely payment and plus they did not even inform me prior to blocking the same. The Rep simply did not wanted to help me so I disconnected the call. I called my Number and found that they have even stopped my incoming.
I work as a Fraud Analyst in an MNC and my Mobile is the only source of contact between me and my Office when I am outside. Because Vodafone blocked my number so my Office people were unable to contact me for some very important works which lead to financial loss for me as well as my Clients.
Now I would like Vodafone to start the Services for my Number [protected] as they have no right to disconnect both the Incoming/Outgoing without any prior intimidation and further more when the bill for the said number has always been paid on time (If I am late sometimes then I pay the late payment charges without any fuss).
For the Vodafone Number [protected], I will visit the outlet to get the number reissued after paying the bill at the earliest.
I would like to ask a question from Vodafone. My mobile number is the only source for my family to stay in touch with me. If anything would have gone wrong with me or my family then who would have been responsible for the fact that they were unable to contact me or I was unable to contact them?
One last thing, I would like Vodafone to compensate for the Monetary Loss and Mental Agony that they have made me go through. I don’t want anything for myself however I want Vodafone to contribute something to NGO Cry http://www.cry.org/whoweare/ataglance.html which would be a compensation for the harassment that I have gone through.
NGO Cry has my full permission to follow this up with Vodafone on my behalf.
Would also request TRAI and other Government Monitoring bodies to step in and check these Multinationals who think that they have the right to make their own rules. They only end up Mentally/Financially harassing innocent Taxpayers.

Regards
Aditya Shukla
Temp Contact Number: [protected]