[Resolved]  Vodafone — Irregularities in billing and discontinuation of service

Address:

Delhi

I have a plan called VMC 899 activated on my Vodafone Postpaid number [protected]. When I got the plan activated, I was promised unlimited Internet browsing and downloading for a month. Within 10 days, the unbilled amount shot up above my credit limit and my outgoing calls were barred. I talked to the Customer Care Executives but in vain. Then I wrote to the nodal officer who assured me that this will not happen in the future. But after about 10 days, the same problem reappeared and again my outgoing calls were barred. This time, the nodal officer asked me to pay some amount in advance so that my credit limit is increased. I paid some amount through cheque. My services were again barred after 10 days of paying advance. The reason cited was that my usage exceeded the credit limit. When I received the bill I found out that Vodafone had charged me Rs.899 as per the VMC 899 plan for two months, i.e., April-May and May-June. When I talked to Customer Care Executives, they again asked me to make a payment and said that we charge 1 month advance rental for VMC plan 899. This was not told to me earlier, not by the Vodafone Mini Store, neither by the Customer Care Executives nor by the nodal officers when I initially inquired about the plan. I was further threatened that my services will again be barred if I did not pay the amount because my usage has exceeded the credit limit. Although the due date for payment of bill is 11th June and my billing date is 23rd of each month, I am forced to shell out money while Vodafone does not address my complaint. The only reason that usage is exceeding the credit limit is the extra Rs.899 that they have charged as advance, something I was never told about. Please HELP!!!