[Resolved]  Vodafone — Recharge not credited

Dear sir,

i am tired of this company it is cheating its costumers i have recharged my mobile number [protected] with 150 rs online from by netbanking account but they have not given the recharge to my mobile phone and keep making false promises to me they keep lying that please wait for 24 hours the recharge will be given to you but nothing has been given to me till now its been 78 hours from the time of rechgarge but neither the amount has been credited to my mobile phone nor to my bank account.

Please helpppppp!!!

I am very tired of calling and going to vodafone stores but nothing help has been given to me.

Please try to solve my problem.

On 23rd Aug 2013, in the early hours of morning, I recharged my mobile balance by Rs.140.00 through ICICI Bank imobile service, As I did not get any confirmation from Vodafone, I repeated the recharge again for the same amount. Upon calling the customer service, I was told not to worry and that sometimes it takes atleast half an hour for processing. When I still did not get the credit, I checked with ICICI Bank to confirm the transfer, I was told that the transaction was processed from their end successfully. The transaction numbers are[protected] for Rs.140.00 and Transc no.[protected] for Rs.140.00. My vodafone mobile no is [protected]. When I called up the vodafone customer service again after almost 12 hrs, with the facts, I was sent some addresses of Pune and told to contact them in person. This is the height of stupidity and very poor customer service on the part of vodafone. For Rs.240.00 balance confirmation I might have to spend more than the rechg amout by way of transportation expenses. When told the customer svc supervisor that I cannot do a stupid thing like this, I was told to wait another week. No complaint number or ref no. was given. If multinational companies enter our country and loot customers like this with impunity, who is to be held responsible.Maybe the Telecomm Ministry shoul wake up and see the number of complaints against these erring companies.