[Resolved] Vodafone — Disconnection without customer concern | |||
Hi, This emal is regarding the vodafone number [protected]. It's a corporate number and the connection is in the name of Sutapa Saha. Email ID - [protected]@gmail.com There was a billing dispute that was discussed with retention team in Dec 2012. When it was assured to me that they will do the best to solve the issue which will be reflected in Jan 6th Bill. Later, when I received my bill after 6th, I checked and saw it seemed to be corrected and thus I made the payment of my bill. Suddenly today, I see my service has been barred, without no prior emails/ calls. I am surprise to see that. I called Vodafone customer care (111) and got in touch with a CCE (Kamal Sharma). He started the call with all incorrect information, then when I asked to re-confirm, he went back and told, retention team has disconnected the line.He also informed, retention team has tried to get in touch with me once or twice on call. But they could not. I wanted to speak with the retention team or his supervisor and he DENIED to transfer the call to any one. He straight way said, this can't be done. With all these going on, I have few questions - 1. WHY MY CONNECTION IS BEING DISCONNECTED WITHOUT MY CONFIRMATION ?? 2. WHY THE CCE WAS COUNSELING INCORRECT ? 3. WHY HE WAS SAYING NO WHEN ASKED TO TRANSFER THE CALL ?? 4. WAS' NT IT REQUIRED TO GET IN TOUCH WITH THE CUSTOMER BEFORE DISCONNECTING THE CONNECTION, WHEN CUSTOMER HAS MADE THE PAYMENT ? 5. WAS THE COMMUNICATION CLEAR? 6. WHY I AM AGAIN BEING ASKED TO MAKE THE PAYMENT AND SUBMIT DOCUMENTS?? 7. WHAT KIND OF FRUSTRATED SERVICE IS THIS ? 8. DOESN'T CUSTOMER HISTORY SEEMS OKAY TO YOU GUYS ?? Was this information helpful? | |||
Dec 26, 2016 Complaint marked as Resolved Verified Support Feb 11, 2013 Vodafone India Customer Care's response Hello Joe Saha, Thank you for writing to us. We have sent you an email on February 10, 2013 addressing your concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
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This emal is regarding the vodafone number [protected]. It's a corporate number and the connection is in the name of Sutapa Chakraborty. Email ID - [protected]@gmail.com
There was a billing dispute that was discussed with retention team in Dec 2012. When it was assured to me that they will do the best to solve the issue which will be reflected in Jan 6th Bill. Later, when I received my bill after 6th, I checked and saw it seemed to be corrected and thus I made the payment of my bill.
Suddenly today, I see my service has been barred, without no prior emails/ calls. I am surprise to see that.
I called Vodafone customer care (111) and got in touch with a CCE (Kamal Sharma). He started the call with all incorrect information, then when I asked to re-confirm, he went back and told, retention team has disconnected the line.He also informed, retention team has tried to get in touch with me once or twice on call. But they could not.
I wanted to speak with the retention team or his supervisor and he DENIED to transfer the call to any one. He straight way said, this can't be done.
With all these going on, I have few questions -
1. WHY MY CONNECTION IS BEING DISCONNECTED WITHOUT MY CONFIRMATION ??
2. WHY THE CCE WAS COUNSELING INCORRECT ?
3. WHY HE WAS SAYING NO WHEN ASKED TO TRANSFER THE CALL ??
4. WAS' NT IT REQUIRED TO GET IN TOUCH WITH THE CUSTOMER BEFORE DISCONNECTING THE CONNECTION, WHEN CUSTOMER HAS MADE THE PAYMENT ?
5. WAS THE COMMUNICATION CLEAR?
6. WHY I AM AGAIN BEING ASKED TO MAKE THE PAYMENT AND SUBMIT DOCUMENTS??
7. WHAT KIND OF FRUSTRATED SERVICE IS THIS ?
8. DOESN'T CUSTOMER HISTORY SEEMS OKAY TO YOU GUYS ??