[Resolved] Vodafone — Discrepancy in Billing | |||
Vodafone is Losing its trust, I have a Vodafone connection for more than 10 years...My Mobile Number [protected]...I have a 3G plan of 375pm for 1.5GB and I also have a Nokia Lumia 800 when bought this phone i was given a offer from Vodafone 2GB free for 4 months. This phone was brought in the of August 23, 2012. So I believe that my 4 month are not yet over...Surprisingly today I got My Vodafone Mobile Bill for October Month and i am being charged for 3.1GB approx 3,300 Rs. I spoke to the Customer Service executive after many hold I was told Please send a mail to Vodafonecare and you will get reply within 72 working hrs. I have a question here when we buy a new connection or if we miss our due date instantly the very next day we get a call for the payment reminder, but when we have a compliant why it take's 72 working hrs. Awaiting for a Reply Thank You Beniz Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Nov 09, 2012 Vodafone India Customer Care's response Hello Beniz, Thank you for writing to us. We called on your number but could not reach you. Please share an alternate contact number here http://bit.ly/SXHZv2 for us to assist you further. Regards, Vodafone Customer Care. | |||
 3 Comments | |||
Comments
Dear Sir,
This is to the Reference to the 8 November Complaint.
I got a phone call yesterday on my mobile and as i confirmed my name the person hung up the phone.
I think you guys are not "happy to help".
Disappointed with "Vodafone India"
This is to the Reference to the 8 November Complaint.
I got a phone call yesterday on my mobile and as i confirmed my name the person hung up the phone.
I think you guys are not "happy to help".
Disappointed with "Vodafone India"
Hi,
After wasting so much of my time in you guy just for your call finally I called 198 which is supposed to be your complaint number i was happy when I spoke to person explained him everything and he confirmed that there was a problem from Vodafone of which i have been wrongly charged for Rs 3, 206.
I was given the Complaint Number [protected] Person spoke to Pankaj, and i was told within 48hrs i would receive the call and get the reversal.
Waited till yesterday again spoke to the same number 198 the person confirmed that i will receive the call today i.e. 19th Nov 2012, but i did not receive any call from Vodafone.
Today again i called 198 to check what is the progress on my complaint but guess what I was told by Priyanka that the complaint has been closed and she will put in new complaint and again i will have to wait for 48hrs.
This is so disgusting Vodafone has a problem and we being a customer has to face the consequence.
What is our faulty i really need to know.
Really unhappy with Vodafone
After wasting so much of my time in you guy just for your call finally I called 198 which is supposed to be your complaint number i was happy when I spoke to person explained him everything and he confirmed that there was a problem from Vodafone of which i have been wrongly charged for Rs 3, 206.
I was given the Complaint Number [protected] Person spoke to Pankaj, and i was told within 48hrs i would receive the call and get the reversal.
Waited till yesterday again spoke to the same number 198 the person confirmed that i will receive the call today i.e. 19th Nov 2012, but i did not receive any call from Vodafone.
Today again i called 198 to check what is the progress on my complaint but guess what I was told by Priyanka that the complaint has been closed and she will put in new complaint and again i will have to wait for 48hrs.
This is so disgusting Vodafone has a problem and we being a customer has to face the consequence.
What is our faulty i really need to know.
Really unhappy with Vodafone
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Really very unhappy