[Resolved]  Vodafone — Discrepancy in my name

Address:

Hyderabad, Andhra Pradesh

This is with regard to Vodafone AP Circle - I had obtained a post paid connection with roaming facility and during the application process the information as provided by the sales outlet of vodafone didnot matched - anyway after exchange of various e-mails and number of calls to customer care the connection was activated.

Whereas since the receipt of first bill I had been notifying and lodging complaints at various times thru e-mails / calls to customer care with regard to the discrepancy in my name as mentioned in the bill / profile : every time I make a complaint the customer care without going thru the whole contents of the complaint - just recognises as name / address change request and forwards a condition to submit the documents again.

First of all my complaint is not properly looked into and the responses provided are very vague. As such finally they have struck at the provision of documents from my end which is not acceptable to me (number of documents can be provided if the request is for name / address change) since the discrepancy is from Vodafone and based on the documents submitted while applying for connection they should correct the name.

Finally my experience with Vodafone can be rated as very bad (worst when it comes to customer care) - I would like to bring this to the general public the attitude and customer care response of vodafone.


My number is [protected] (Vodafone AP circle)