[Resolved]  Vodafone — Does not reverts recharge by mistake

Address:

Mumbai Suburban, Maharashtra

Hi Team,

This is the second time I am facing this problem on my phone and Vodafone customer care is unable to help me. Vodafone recently changed their value added recharge prices, the specific one that I am referring to is 30paise per minute plan. Earlier this was charged Rs 24 and valid for 30 days, however they changed the same to Rs 24 valid for 15 days and Rs 34 valid for 30 days.

My problem is that if I recharge Rs 34 twice on the same phone same day Vodafone only gives me 30paise per minute plan for 30 days and does not provide any credit or balance for the second recharge. In a way the company has cheated many customers and pocketed Rs 34 or Rs 24 in the name of human error.

Its not about Rs 34, collecting this amount illegally is not correct and hence would like you guys to look into the matter. These MNC's would never appreciate if we mistakenly pocket even single paise from their system; reflected in their attitude when we try to switch phone providers using number portability, you cannot do so unless all arrears are paid in full. However if we are at fault Vodafone turns a def hear.

This is a general problem and you can communicate at [protected]@hotmail.com for any personal contact information.

Thanks and regards,
Faizan Khan.