[Resolved]  Vodafone — eligible deductions on prepaid number

Address:

North West Delhi, Delhi

I am a vodafone prepaid customer & have recently got 3G subscription (2 months back). Everytime my data plan ends vodafone deducts all my balance available in the account stating that I have used internet. Last month the deduction happened thrice. Although immediately after complaining with customer care I got immediate refund (although they said the deduction was due to internet usage and cannot be refunded). This time again as soon as I recieved an SMS from vodafone that subscription ended as I do not have any free unit unit I switched off my celleluar network & 3G but they have deducted the entire 80 rupees available in the balance. They are claiming that i have used additional data units even when i used internet for only 2-3 minutes after checking the data unit balance which was 42 MB. They are refusing a refund & explanation for the deduction. All they are saying is that I used excess data units without giving me details like how much data usage & when. And to top it all no complaint number.

I am very sure i did not use the data they are claimimg I did. I am using internet for long & keep a track of data used in the each surfing / dowbnload activity.

I want this refund as I belive it is unfair to deduct balance without the correct information and one sided version of the story. I do not believe the statements from Vodafone customer care for the simple reason that they do not provide correct , complete or consistent information. Every time you call these guys, they will give you a different story!