[Resolved]  Vodafone Essar — Vodafone Complaints - Rs. 35 local sms card not activated

I am prepaid customer of Vodafone and my mobile number is [protected]. I purchased a rupess 35, (350 local sms recharge card, Serial number[protected] on 30th of June 2009 and when i tried to activate it, it was not activated. I made several complaints to the customer care on 1st of July, 2009. Although they assured that my problem will be solved, nothing has happened till now. After that, I m trying the customer care number [protected] daily, but they are not providing the option of talking to the customer care executive. Although i recharged my account, money is being deducted from my balance for sending sms. Moreover, the Account gets recharges only after several hours of recharging.

I shifted to vodafone recently just because i thought Vodafone is the best available option but their careless attitude has forced me to change my opinion. i would be very thankful, if my complaint will be taken care of.

Thanking you,

Chandrika Anandan