[Resolved]  Vodafone Essar Cellular — Services

Address:

Mumbai City, Maharashtra

INABILITY TO PROVIDE SERVICES.
INABILITY TO DISCONNECT MY NUMBER INSPITE OF HAVING SENDING A EMAIL FROM REGISTERED EMAIL ID AND VISITING A VODAFONE STORE WITH WRITTEN DISCONNECTION LETTER.

Following is a brief of my communication with Vodafone Essar.

On 1st July 2010 i sent the following mail:--

QUOTE
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Re: Disconnection of Vodafone Cellular Number [protected]

I, XXX-XXX, having the Vodafone Post-Paid Connection Number: [protected] would request you to disconnect my number with immediate effect.

The reasons for the same are:

Lack of Network in my Area.
Have received numerous complaints from my Business Associates that they are unable to get through my number at home. After making numerous complaints with Vodafone there is no solution noticed to the above problem. FYI, other Mobile Networks have excellent coverage in the same area.

Lack of Customer Service
1)A recent conversation (30th June – 1552 hrs) with the Customer Care in which the call was led to a chain of Departments which passed on the complaint to another without being able to resolve the issue.

2)During a recent Visit to the Vodafone Store, Churchgate (01st July'10), i was given token number 122. Time i received the token: 1439hrs/ Time i received assistance: 1505hrs. The waiting period was very long and there were other clients also waiting next to me who were getting equally frustrated at the in-effeciency of the staff (Clients with Token Nbr 123, 127). I had come in person to discontinue the Postpaid connection. I was informed by Mr. Anurag (Vodafone Employee) that this is to be done by EMail where as the Customer Care which i had called had asked me to go to the nearest Vodafone Customer Service Stn. to discontinue the Postpaid service.

3) Your Vodafone Customer Care motto: "Happy to Help" does not serve its purpose. I realize it is used only as a marketing gimmick.

4) I wanted to handover the SIM Card (Vodafone Connection [protected]) to the Vodafone Centre but they have refused to accept. Mr. Anurag said.
Quote
You can keep the SIM and you can do whatever you want with it.
Unquote


I do not want to continue with any of your services (Postpaid or Prepaid) and hence once again i want to inform you to Discontinue with the Vodafone Connection: [protected].

Do the needful.

UNQUOTE
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I received the following reply from them,


QUOTE
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Dear Ms. Jain,

Thank you for your email dated 01/07/10, regarding disconnection of your Vodafone mobile number [protected].

As the above number is registered as an individual paid account with us, any changes on the account should be routed only through the user, Mrs. Niragi Bhonsle.

We assure you that on receipt of written communication (fax/email/letter) from Mrs. Niragi Bhonsle, the request for disconnection will be processed within 3 working days.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Zaid Hafiz
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
=

UNQUOTE
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On calling the Vodafone Care on 13th July 2010, i was told to resend the disconnection application from a Email ID containing my full name. I have done that as well.

Vodafone Essar should be fined for not providing customer satisfaction/ Not providing proper services.