[Resolved]  Vodafone (Essar Communications) — wrong information and deduction of balance without explanation

Address:

Delhi

Sir,
With due respect I would like to state that I m a regular old customer of Vodafone from last two years .my name is satyendra singh.I m a student from rewa m.p. I was using Vodafone no ([protected]) in rewa m.p. further I came to delhi I took new connection of Vodafone whose no. is ([protected]) in delhi . day before today I recharged my no .([protected]) by internet voucher of rs.95/- at 1.00pm and after it by voucher of 30/- as a balance .after it when I tried to connect the internet I was unable to connect.after which I send a sms for Vodafone settings” ACT VC” in 144 and wrong service message came that u have got Vodafone chat service .my balance get deducted and happened in negative .further I recharged the no. with voucher of 30/- and internet was still not working .i send message CAN CT to 144 for cancel the chat service and further I called to 111 and the customer care person told me to send VMC to 56789 after which again 3/- get deducted for settings.and no settings were sent by Vodafone to my mobile as told by him.later after sometime when I tried to connect internet it worked for 10 minutes and again my balance get deducted and happened rs-7/- .when I again contacted to customer care they told me we have no information .please call after 4 hrs.after that I recharged my no. with rs 30/- and after calling to my frnd my balance remain 0.50/-.again internet was not working. when I called 198 in morning today she told me that it will work after 4 hrs.when I used internet after 2 min it get disconnected and my balance get deducted to negative.when I contacted again 2 times they are not giving correct informations and making customers silly .i am highly unsatisfied by these .
And now I am highly unsatisfied due to such things and I have lost trust over the Vodafone. Unusually my balance get deducted by company without any reasons with no service within a day.
So I am going to close my number on Monday (27th dec)and I will not suggest to in future to anyone.hope u will understand my problems.

Yours faithfully
Satyendra singh
[protected]
Ber sarai ,delhi