| Address: | Haridwar, Uttarakhand |
Dear Sir,
My name is Abhisheik Gupta and I am using this number [protected] for past six years.
My last bill amount was Rs 4714. When i went to pay the same at Roorkee Vodafone Store the concerened officer Mr Amninder told me that i would get a waiver for Rs 214 and I have to pay just Rs 4500. This I payed in cash. on Nov 20, 2011
However on Nov 27th 2011 my services were barred. On checking i found that because of my outstanding of Rs 214 my services were suspended.
When i checked back from Vodafone store i was informed that I have to pay the blance if i want to get my services activated. Irrespected of the waiver. On that issue i was informed that the person at vodafone some Mr Kundan made a mistake in checking my acount and no waiver is there.
I was forced to pay the balance of Rs 302 for getting my services active.
My Grivience is as follows.
No intimation or information was sent to me before suspending my services.
Even after I repeatedly confirmed from Vodafone store employee if my acount is setteled after payment of Rs 4500 , I got a confirmation .
Why and how when once waiver confirmed , is cancelled and customers harresed.
How can a loyal customer stay with a company with this kind of harresment.
Thank you
[protected]@gmail.com Was this information helpful? | 
I have tried mailing to your customer care, Nodal authority and Appellate Authority. Incidently Vodafone does not care to sort these kind of issues with the customers. I have recieved no reply whatsoever from them Unfortunately, I have no choice but to move to Airtel.
Regards
abhisheik