[Resolved]  Vodafone Essar — Harrasment By Vodafone for Conversion of Post paid to Prepaid

Address:

Mumbai City, Maharashtra

Dear Team,

I am a corporate customer of Vodafone my Mob no is [protected].

Would like to tell you that your service & CC team is pathetic to the worse. Would urge you to go through the below mention matter-



I am having 1 more connection ([protected]) under the corporate umbrella of Kotak.

This connection I have taken just for a normal use but later I decided to convert to prepaid.

Hence on 11th July to your Goregaon Vodafone store & submitted all docs as well as I paid the unbilled amount & as instructed by your guy Mousin have taken sim & recharge vouchers.

The guy told me prepaid no will get activated by 4 hrs.

On 11th july in evening I again called your CC to know the reasons as service not activated the CC guy named Narayan took the call & confirmed that the store guy was wrong & the connection will get activate within 48hrs, while asking he also confirmed that no rentals will be charged during the delay in activation.

On 13th july evening I again called your CC & asked the reasons this time a person named Waquar took the call & confirmed that the connection will get activated by 24 hrs & while asking about rentals now he said that earlier guy was wrong & rentals will be charged but while I insist for a complain no he was not ready to provide any SR no. later he gave me a complain no[protected]which I later verified as fake).

On 14th july I again called CC to know the reasons this time a lady named Swati took the call & confirmed that it’s a fault of Vodafone store & as some updations are pending form their side hence its delayed again she confirmed the connection will get activated in 24hrs & this time on her own she gave me a complain no- [protected] . Post that I received a sms also “that my logged call will be reverted within 24hrs & I will get a call.

On 15th July as the issue was not solved I again called CC this time the guy said he is helpless & cannot do anything presently & no floor supervisor is their to solve the issue hence to call tomorrow.

On 16th July again in morning I called CC again this a person named Atif picked & gave a new reason for non activation of prepaid as “I have to send a mail to corporate care & I have to describe the reasons for conversion”. While a asked the call to transfer to his supervisor initially he said there is no supervisor available later he said his supervisor is busy on another call, I asked him to put me on hold n to transfer the call to his senior but he didn’t did that & later he put me on hold for a hour & I was forced to disconnect the line.

On 16th july I again called CC call took by Upendra I again the asked the reason for non activation but the guy was not able to give me any reasons for he was just wanted to get rid of the query & hence he transferred the call to prepaid division, prepaid guy transferred the call to retention division & later disconnected by them.

On 16th july I again called CC for the revert this a lady named Dimple picked the call n reverted as it’s a fault of Vodafone store hence I have to visit the store later she also said the my current bill is unpaid hence she will not be able to do anything & asked me have a talk with prepaid section guy, then a guy took phone named Dilesh again said that my connection will be activated by eod.



Now in this entire 5 days exercise I am still not able to understand why the prepaid connection is still not activated & what is my fault & why all yours guys are giving wrong statements to customers so as they are providing fake complain nos. I hope you guys have a recorded line for all conversations pls do listen to them & revert me for this.

Since last 5 days I had wasted more than 5 hrs of mine with you guys to hear false statements, wrong commitments & blames to your internal departments.

Now failing to get any revert from your side I am sending a mail to you team as well as I am escalating the same to your seniors & concern departments.



If your so called CCare or C service has bit of sense left then do the conversion else pls disconnect the connection & return the money which has been charged to me for this.




Rgds

Amitava Das

[protected]