[Resolved] Vodafone Essar Pvt Ltd — No contact with Customer care

alpanaganjoo

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I wanted to get an add on postpaid number on my current postpaid number that i have with Vodafone. I contacted them on 12th Aug and they sent their Agent home with the SIM card and collected all the necessary documents from me. I was informed that my SIM will be activated in 3 days at the max.

Since then i am trying to reach Vodafone customer care and there is no response. They have manipulated their IVR in such a way that even if the caller will press the key to gt connected to customer care agent, he will be routed to initial IVR again. Hence we are unable to gt through ay customer care agent to get our queries resolved or atleast heard.

I tried their Nodal Office & Appellate Authority numbers too, but no one answered. My call was on hold for more than 20 mins.

I have no clue how would i get my new SIM activated. I needed it urgently and they are delaying it. On the top if it we have no news as to are they facing a technical problem or whatver. All the odafone customers are left stranded and they have no option but to go to a nearest vodafone store.

Unfortunately i dont have time for that and i needed this to be done on phone only. Which i'm sure wont be possible for next 10-15 days now.
I gues they are closing the company....Internationaly Vodafone is such a renowned name, but in India they do get struck with the Indainism. What a shame for you Vodafone guys. even your higher authorities dont take the responsibility to keep their valued customers informed. This is a height of taking people for grated who make their business.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

wizardsofanil

from Delhi, Delhi

VODAFONE ESSAR PVT LTD — WRONGLY DEDUCTION OF CHARGES

I am using Prepaid Vodafone Connection with No.[protected] in Delhi. Yesterday (05/12/2010) at around 12pm My balance in phone was Rs 192 odd rupees....at 6pm i saw it was Rs.1.75. When i check this with the Customer Care deptt. Of vodafone, those ppl told me that u made a call to some no. 566.... which was charged Rs 12/min and u called that No. for 14 odd minutes. I never made any call to this num. I dint even know abt it. They have fraduently debited my balance and are not taking a complaint in this regard. Please help me...from fraudulent malpractise of this Stupid company.

Anil Bhargava
[protected]

siddhujog

from Delhi, Delhi

VODAFONE ESSAR PVT LTD — Porting Request not accepted

Hi All,

I had given a port out request to vodafone company on the 1/4/2011 with the porting code - VZ251785 received from vodafone was given to Tata Docomo on the 18th of April 2011. I have received a SMS from Vodafone on the 20th of April 2011 saying your porting request has been rejected due to technical reasons thus adding to my problems.

Request you to please take a strict action against vodafone essar company.

My Contact Details are - [protected]/ [protected]

Regards
Mr.Joggh

ankit.singhal20

from Noida, Uttar Pradesh

Vodafone Essar Pvt Ltd — WRONG BALANCE DEDUCTION

I am having vodafone connection from last 3 yrs and their network connection d not work properly and wrong balance deduction.If we talk on customer care,then do not reply anything. So plz submit this complaint. And tell me what shoul I do.

Thanks & regards,
Ankit Singhal

alpanaganjoo

from Mumbai, Maharashtra

Have submitted the form as mentioned above. hope to hear from you guys soon with resolution. And for your information 111, 198, [protected] numbers have loop IVR. as i mentioned in my complaint...even when i hit the key to talk to cust care i am diverted to the starting of IVR. this has been happening since 14th Aug 2011. therefor i have no way to call u guys and ask for assistance.

alpanaganjoo

from Mumbai, Maharashtra

72 working hours is another 3 days...and that too you are saying that rather than activating my SIM or providing me a resolution, you'll take 3 days just to get in touch with me...surprising...but much expected from you guys now. and for god sake pls stop thanking me for nothing...it bugs me even more..