Vodafone Essar South — Incorrect bill | |||
Hi Team, I activated 3g services on my vodafone post paid number [protected] on[protected]. According to the plan,the monthly rental was rs.100 and 100 mb free usage after that the charges would be 2 paise per 10 kb. but vodafone charged me at 10 paiseper 10 kb and sent a bill of rs. 5200. I called up customer service and explained the situation and lodged a complaint, but no action was taken. A representative came on[protected] to collect the amount, I again explained and also gave a written complaint requesting for a dispute. He gave a receipt and reference number but again no response from them. Now all of a sudden I am receiving a court summon to appear in the high court and pay the bill. Need your guidance in suing vodafone for this unrighful act. Thanks, Anusha Venkatraman ph - [protected] Was this information helpful? | |||
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In my opinion you should not be worried about the court summon as they give this to everyone but never listen to users problem. Keep sending them mails about your problem to a list of email ids u will find in their site of some of the highest authorities.
Moreover since u had a postpaid connection so you can go to a center and ask for a detailed bill of your usage, scan it and attach in your mails along with the attachment which shows wat your actual plan was.
Hope it helps.