[Resolved]  Vodafone — Eve 6 days after submission of documents, Till now I am unable to use my connection.

To
All the concerned higher authorites,
Vodafone India

Hi,

First of all i took my connection on 28 march 2012 (2.5 months back from now), But they are doing verification now.

I got message on 12 june and 13 june, indicating submission of proper documents. On both these days i called customer care and asked for assistance they told like "all your documents are proper, no need to worry and message would have come to you by mistake and just ignore the message".

But my number became inactive (incoming outgoing sms gprs blocked) from 14 june. So, again i called customer care they now told that " submit your documents to nearest vodafone store and within two hours it will be active"

And when i ask them about our earlier communication they told "we apologize for the wrong inforamation provided by us earlier"

Now i submitted my documents on 14 june but my connection didnt got activated.

I called customer care on 15 june they told me “we have recieved your documents and it would get activated within 4 hours”.

It didn’t get activated on that day also, so I tried calling customer care. This time for my surprise I was unable to connect to customer care also. It was very bad.

Again I got some other alternative number (which would be charged) and I called from that number on 18 june at 12:30 pm to customer care. Their response was “we apologize for the inconvience and it would get activated within few hours”

But still not activated, I again called at 6:00 pm on the same day, again same story continued and they told me “we apolozise for the inconvience and it would get activated as soon as possible.”

But it even didn’t get activated. I again called on 19 june to customer care. Their response was “we apolozise for the inconvience and it would get activated as soon as possible.” And when I ask them for more clarity I came to know it would not be possible for them to activate it even by the end of today.

Vodafone guys are not solving an issue ( which needs to solved within 2 hours ) even after 6 days. And the customer care guys gives lot of wrong information to their customers .