[Resolved]  Vodafone — Excess bill amount of Rs 11,375 in the First bill itself, where my credit limit is Rs. 3000

Address:

Mumbai City, Maharashtra

Dear Vodafone care team My Mobile number is [protected]. I had switched to Vodafone from my Idea connection in third week of August, 2013 due to network problems of Idea. Before porting to Vodafone , I was getting bill of Rs. 200 per month on Idea connection. After porting to Vodafone , I received an SMS from Vodafone on 20-Aug-2013 that my credit limit is Rs.800 and on next day i.e. 21-Aug-2013, the credit limit was increased to Rs. 2000. On the next day i.e. on 22-Aug-2013, my credit limit was further increased to Rs. 9000 by Vodafone. Then I felt it very strange and I fixed my credit limit to Rs3000 by sending an SMS ‘DL 3000’ to 111. To my surprise, all my data services were barred and outgoing calls were also barred from 05-Sep-2013 onwards . I was told by Vodafone care that my bill amount has exceeded the credit limit, but they did not explain anything on my call details. I was told that I might make a payment to restore the services .Then, I had paid an amount of Rs. 1500 to Vodafone. After receiving the Bill on 17-Sep-2013, I was shocked to see a bill of amount Rs. 11,375. The GPRS data charges were Rs. 6250 + taxes. Many a times, I had requested Vodafone Care to review my bill details before dispatching it, because my mobile usage was minimal locally as well as while in roaming . I am sure that this much bill amount is not mine and not acceptable to me. Even my data services were off most of the times during roaming. You are requested to review my bill and correct it and send it. I shouldn’t have got a bill of more than Rs 3000, which is my credit limit . You are requested to resolve the issue related to my mobile on priority and activate my outgoing data and call services. Thanks [protected]