[Resolved] Vodafone — excess billing | |||
i have been a subsriber of vodafone 2G usb stick from the last 3 years and have taken thier plan by paying by theadvancefor my limited usage asper the plan offered - currently i paid 4605/- in june to renew my subscription. since the last 3 years or 36 months my usage has always been limited to 2mb and less drawng the point that it was never used beyonfd the stipulated level. recently there was an inflated bill of 7000 approx from the service provider asking me to pay up or else the connection be disconnected. i appealed and requested for the usage details which was not provided. the usage at our end is still the same then how come thew inflated bill. all i get is calls from customer service and the nodal office for payment of bill. while no details of the usage is provided. as a consumer i hv already paid the annual charges in advance for the limited usage as per my history with the service provider. my no is [protected].for the usb 2g stick.i am at a loss to understand that the usage was suddenly billed for a very high AMOUNT. the connectivity of the same is so pathateic that such a huge usage is not possible. they offered to send an engineer for checking the same within 24 hrs of request. inspite of couple of requests orally and verbally no one till date has appeared. the company refuses to provide any details but want us to pay for some billing error at their end, without disclosing details or checking the users history.. the fact is we have paid the full year charges in advance then where is the question of paying more.the service provider is fleecing us chirayush bakshi [protected] Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Apr 27, 2012 Vodafone India Customer Care's response Hello Sandeep, Thanks for writing to us. Please share an active contact number for us here http://tinyurl.com/79emtab to get in touch with you with assistance. Kind Regards, Vodafone Customer Care, Kolkata Verified Support May 26, 2012 Vodafone India Customer Care's response Hello Madhur, Thanks for your time on our call, trust we were able to address the matter. Regards, Vodafone Customer Care Verified Support Aug 17, 2012 Vodafone India Customer Care's response Hello Sridharjammy, Please be informed that we have received a request for the plan change from your end. As per the new plan, 2GB free browsing is not available. Regards, Vodafone Customer Care, Andhra Pradesh. Verified Support Oct 04, 2012 Vodafone India Customer Care's response Hello Chirayush Bakshi, We appreciate your time on the call with our executive. We will get back to you in a short while with an update. Regards, Vodafone Customer Care, Mumbai. Verified Support Nov 19, 2012 Vodafone India Customer Care's response Hello Meenaak, Please share your contact number with us at http://bit.ly/S93mMq so that we can have the same checked and get back to you with a clarification. Regards, Vodafone Customer Care. | |||
 34 Comments | |||
Comments
My name is Yashwanth Kamath. My postpaid number is [protected] and i am form Karnataka region. My this month bill is Rs. 1684 /- and in that i have paid Rs 500 /- already. But guys barred my outgoing calls. When i ask to one of your executive on phone, he said that i have to deposit more money. I deposited Rs. 300 /- also today.
I want to know my bill after this payments as in the received bill, there is no deduction of money. And i want to know when my outgoing is going to start.
Yashwanth Kamath
I want to know my bill after this payments as in the received bill, there is no deduction of money. And i want to know when my outgoing is going to start.
Yashwanth Kamath
Hi, I want to convert my prepaid sim to post paid.what would i have to submit..(documents).and wht is the procedure for that?
Last 6 month back, i have given a request to extend my 2years advance rental plan (which was completed) to 3years advance rental plan, for which i paid Rs. 999 at that time. But since that time i will have to pay 149 rental plan, i dont under stand why they send bill of 149 plan eventhough, i have paid advance rental of Rs 999 for 3 years.
Yesterday i paid tthe bill of Rs. 300, and just know i got the SMS from Hutch care that my out standing now on 11 april is Rs. 610.
I dont know what the hell they are doing. Evenafter saveral complaints at their hutch care, i have not received any reply.
My Mobile no. is [protected]. Pl. solve my problem.
Yesterday i paid tthe bill of Rs. 300, and just know i got the SMS from Hutch care that my out standing now on 11 april is Rs. 610.
I dont know what the hell they are doing. Evenafter saveral complaints at their hutch care, i have not received any reply.
My Mobile no. is [protected]. Pl. solve my problem.
sir,
i am rajesh vasani from rajkot my mobile no . is[protected], using since 5 years, my billing is appx. every time around 1500 this time it is 4600 . your vodafone people is saying u had make mms of rs. 2200, which one is absolutey wrong, every time i m using only sms, already i had also issue plan of 999 sms for rs. 99. then how it can be possible, io m really suffering a lot. though as my outgoing has been stopped, i m going to pay this amount today cause no one is trying to solve my problem, cause i m using this mobile for busuiness purpose, and making loss cause of disconnectivity. ple take interest in my problem and refund me my extra unsed charges.please.
i am rajesh vasani from rajkot my mobile no . is[protected], using since 5 years, my billing is appx. every time around 1500 this time it is 4600 . your vodafone people is saying u had make mms of rs. 2200, which one is absolutey wrong, every time i m using only sms, already i had also issue plan of 999 sms for rs. 99. then how it can be possible, io m really suffering a lot. though as my outgoing has been stopped, i m going to pay this amount today cause no one is trying to solve my problem, cause i m using this mobile for busuiness purpose, and making loss cause of disconnectivity. ple take interest in my problem and refund me my extra unsed charges.please.
hi vod'fone,
i'm vipin jaiswal from hardoi(u.p.). my vod'fone pospaid no.[protected].i want to convert my no. postpaid to prepaid.i love vod'fone services & i use it from a long time and i dont want to use any other service provider's services.
i'm vipin jaiswal from hardoi(u.p.). my vod'fone pospaid no.[protected].i want to convert my no. postpaid to prepaid.i love vod'fone services & i use it from a long time and i dont want to use any other service provider's services.
as i have a connection postpaid no. is [protected] i want to convert into prepaid
thank u
thank u
change of plan — Change of plan from Rs. 998/- to Rs. 999/-
Dear Sir,I have taken a plan of rs. 998/- in the month of May one year back. now i have again received a bill of rs. 1417.84 in the month of June (including the advance rental of Rs. 998/-). but sir now i am not interested in this plan due to the following reasons.
1. When i had taken this bill plan the call charges are different but now the call charges are less as compared to the previous one.
2. Now my usage is not too much
so you are requested to please provide me a new plan of Rs. 999/- for three years
i have already spoken to your customer care executive ref. no.[protected] but they are not able to help me.
You are requested to make this as early as possible so that i can pay Rs. 999/- and continue with the same number
geeta
vodafone/usb — fake billing
i had taken an usb and related sim from vodafone c.p circle new delhi in my name (r k yadav, 2 lodhi estate, n.d-3)by giving relevant doccument + a postpaid connection on same day at a time([protected]), but one side they started the p.p no.but the no.(sim)purchased for usb is yet not connected and without feeling shame they served the bill and reason replied by them is address is not been confirmed(adress proof of postpaid & [protected]@sim is same), ., , , , so funny, ., evenly there customercare were very rough and indicent while asking about the matter, ., ., , .ABC India Ltd — SIM not activated
Dear Sir/Maam,As request of my application with my all documents; I was received your SIM on last Friday Dt-22/08/08, 12o'clock at Assam and submitted the acknowledgment at Reliance Service Center, Mega Plaza, Basistha Chariali, Guwahati-29 on next day. It's already 72HRS passed out, but my still still not activated.
Pls confirm.
Rgds...Debasish
Ph-2305823/4477/7127
i went to change my prepade to post pade
Ours is a TC- 199 STD plan in which the STD was @ Rs1.00 per call pm.and first 300 minutes free talkime.Rs.300 local SMS free to any mobile.MOBILE NO.[protected]
First bill was recieved for Rs.47for the period 06.12.08 to 11.12.08 f.In which the STD calls were
charged @ Rs.2.40 pm per call. Your representives had visited our residence several times and we had told the problems.They had taken the details and also the copy of the bill but no response till date.Further I got the message in my mobile stating that the bill for the period 12.12.2008 to 12.01.09 is amounting to Rs.614/- and the bill will be despatched shortly. But till date not received . When we went to the nearest vodofone service centre and enquired they gave the details that the STD charges were @ Rs.2.50/- Rs.100 fine for no balance in the account. it is to mention here that when the account is under the ECS scheme there is no question of balance.since the salary is credited in the account and as on date Rs.4000 to 5000 is avaliable.and duplicate bill will sent in 10 days .Hence it is very disappoint to tell that I am surrending both my SIMS immediately. One SIM is not at all used.and dont konw what all charges will be charged.Hence I request you to kindly clarify the above points and refund both the sims charges immediately with out any deductions.
First bill was recieved for Rs.47for the period 06.12.08 to 11.12.08 f.In which the STD calls were
charged @ Rs.2.40 pm per call. Your representives had visited our residence several times and we had told the problems.They had taken the details and also the copy of the bill but no response till date.Further I got the message in my mobile stating that the bill for the period 12.12.2008 to 12.01.09 is amounting to Rs.614/- and the bill will be despatched shortly. But till date not received . When we went to the nearest vodofone service centre and enquired they gave the details that the STD charges were @ Rs.2.50/- Rs.100 fine for no balance in the account. it is to mention here that when the account is under the ECS scheme there is no question of balance.since the salary is credited in the account and as on date Rs.4000 to 5000 is avaliable.and duplicate bill will sent in 10 days .Hence it is very disappoint to tell that I am surrending both my SIMS immediately. One SIM is not at all used.and dont konw what all charges will be charged.Hence I request you to kindly clarify the above points and refund both the sims charges immediately with out any deductions.
Gobindram Ramchandani
Relationship no 1.1836747
Shop no 33, m.g. road, main bazaar, Pimpri Pune 411017.
Dear Sir,
This is regarding excess billing on my mobile no [protected] maharashtra.
I had taken Prmo GPRS 499 plan I decided to cancel the service so I made a request for the same dated 29/11/2008 & the request was processed & my service was cancelled on the same day, as my billing cycle was from 25th to 24th of next month I was charged for that month i.e for the date 25/11/2008 to 24/12/2008. that was not a problem but then too I am being charged in other bill dated 25/01/2009 having bill no [protected] for billing period 25/12/08 to 24/01/09.
Sir I called your call center dated 26/1/09 & spoke to Ms Kinnari Parikh & she confirmed for the cancellation of the service .
I called again on 30/01/09 & complained regarding excess billing, I was told that there would be a feed back from Vodafone side within 24 hrs I never got a call.
I again called up on 31/01/09 & I was told that I wont get any reversal for the excess billing, then I insisted that I want to speak with someone senior the the line was transferred to Ms Laxmi & was assured by her that I would get the reversal for the same and gave me my 1st complain no i.e 67121978 any was assured that I would get a call by 4 pm or within 24 hrs, THERE WAS NO CALL.
I again called on 5/2/09 at around 12 in the afternoon & got the same reply and never got a call.
I again called on 09/02/09 in around 4 pm and was transferred to some one senior & he bluntly replied that he cant do any thing and I will have to go to the Vodafone store and register a complaint there, after so much follow up I was told after around 12 to 15 days that nothing can be done I had to visit personally & the guy was not at all ready to take any complain, I don’t know what kind of service Vodafone is offering ? very ashamed of having such a service.
Regards
Gobindram Ramchandani
Relationship no 1.1836747
Shop no 33, m.g. road, main bazaar, Pimpri Pune 411017.
Dear Sir,
This is regarding excess billing on my mobile no [protected] maharashtra.
I had taken Prmo GPRS 499 plan I decided to cancel the service so I made a request for the same dated 29/11/2008 & the request was processed & my service was cancelled on the same day, as my billing cycle was from 25th to 24th of next month I was charged for that month i.e for the date 25/11/2008 to 24/12/2008. that was not a problem but then too I am being charged in other bill dated 25/01/2009 having bill no [protected] for billing period 25/12/08 to 24/01/09.
Sir I called your call center dated 26/1/09 & spoke to Ms Kinnari Parikh & she confirmed for the cancellation of the service .
I called again on 30/01/09 & complained regarding excess billing, I was told that there would be a feed back from Vodafone side within 24 hrs I never got a call.
I again called up on 31/01/09 & I was told that I wont get any reversal for the excess billing, then I insisted that I want to speak with someone senior the the line was transferred to Ms Laxmi & was assured by her that I would get the reversal for the same and gave me my 1st complain no i.e 67121978 any was assured that I would get a call by 4 pm or within 24 hrs, THERE WAS NO CALL.
I again called on 5/2/09 at around 12 in the afternoon & got the same reply and never got a call.
I again called on 09/02/09 in around 4 pm and was transferred to some one senior & he bluntly replied that he cant do any thing and I will have to go to the Vodafone store and register a complaint there, after so much follow up I was told after around 12 to 15 days that nothing can be done I had to visit personally & the guy was not at all ready to take any complain, I don’t know what kind of service Vodafone is offering ? very ashamed of having such a service.
Regards
Gobindram Ramchandani
Even I 'm facing a similar problem.
I put my Vodafone SIM in safe custody before I could leave India and I paid some depoite for a period of 3 to six months. After two months I received an email version of bill stating I need to make a payment of 2, 684.00. This bill incliudes some call charges and also charges for most of the services which I de-activated.
Imagine what would have happened if I had given a standing instruction for ECS clearence.
I put my Vodafone SIM in safe custody before I could leave India and I paid some depoite for a period of 3 to six months. After two months I received an email version of bill stating I need to make a payment of 2, 684.00. This bill incliudes some call charges and also charges for most of the services which I de-activated.
Imagine what would have happened if I had given a standing instruction for ECS clearence.
i am sunil chauhan my mobile no. is [protected] .this month my billing ammount is1818.33 .bill period is 20 -02-09 to19-03-09.but monthlyrental charged 20-03-09 to19-04-09. i used talk399 vodafone super plane vodafone excutive say that in this plan 399 Rs.monthly rent and up to 1000 local call and1000 s.t.d. calls and1000 s.m.s. charge 10 paise call but in this bill charged 1.30call i ruqest you that make my bill properly thankyou.
REMINDER NO. 4
Dt. 22.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
Plesae refer our earlier mail dated 14.12.2009, 15.12.2009, 18.12.2009 & 19.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Tuesday, December 15, 2009 1:47 PM
Subject: Fw: Mobile No. [protected]
REMINDER NO. 1
Dt. 15.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
Plesae refer our earlier mail dated 14.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Monday, December 14, 2009 5:06 PM
Subject: Mobile No. [protected]
Dt. 14.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
Dt. 22.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
Plesae refer our earlier mail dated 14.12.2009, 15.12.2009, 18.12.2009 & 19.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Tuesday, December 15, 2009 1:47 PM
Subject: Fw: Mobile No. [protected]
REMINDER NO. 1
Dt. 15.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
Plesae refer our earlier mail dated 14.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Monday, December 14, 2009 5:06 PM
Subject: Mobile No. [protected]
Dt. 14.12.2009
To,
Customer Care Manger,
Vodafonecare.[protected]@vodafone.com
Subject – Exceed Bill of Mobile No. [protected]
We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.
I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.
Please do the above needful on TOP Priority and inform me by return mail.
(R.Peshion)
[protected]
r.[protected]@krepl.in
Hi Ramesh,
We believe that you have been contacted by our Customer care team and hope that your concerns regarding deactivating Value added services have been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.
We believe that you have been contacted by our Customer care team and hope that your concerns regarding deactivating Value added services have been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.
Sir,
I have Vodafone Mobile No. [protected]. I was told to provide 100 MB data free usage internet, so I used internet in mobile.Today at about 12.10 AM I used internet in my mobile, but my balance has been reduced to Rs. -9.70 from Rs. +74.50 and received message after about half an hour from amount deduction that the Free usage has been finished.
So Vodafone fool me and and deducted unauthorised amount from my balance. Kindly help me for refund from Vodafone.
Yours truly
Sanjay Kumar Garg
Vasant Vihar Chopla Gajraula PIN 244235
Mobile - [protected]
I have Vodafone Mobile No. [protected]. I was told to provide 100 MB data free usage internet, so I used internet in mobile.Today at about 12.10 AM I used internet in my mobile, but my balance has been reduced to Rs. -9.70 from Rs. +74.50 and received message after about half an hour from amount deduction that the Free usage has been finished.
So Vodafone fool me and and deducted unauthorised amount from my balance. Kindly help me for refund from Vodafone.
Yours truly
Sanjay Kumar Garg
Vasant Vihar Chopla Gajraula PIN 244235
Mobile - [protected]
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I called accordingly and message accordingly between those timings only.
Now they are charging me message @ 1.2 each and STD @ 2.25 per minute and also local to landline at higher rate.
Please help me out and reimburse my 2 months Excess billing.
[protected]. FROM cHANDAN