[Resolved]  Vodafone — Excessive bill issue from Vodafone Service Provider

Address:

Gujarat

Dear Sir,

I need your kind intervention to resolve my excessive bill issue from Vodafone Service Provider.

I hereby would like to place my complaint against Vodafone that I am using Vodafone No [protected] from more then 8-9 years .
My usually invoice comes inbetween Rs. 150/- to Rs. 250/- per month.
In the month of April’2013 I received a bill of Rs. 2630/- . It was utter surprise to me. I immediately contacted the local Vodafone store on 3rd April ‘13 who assured me to look into the matter shortly. I again contacted on 6th April, wherein he told me that you have used NET surfing due to which this you got excessive bill amount. Hearing this It was immense surprise to me since I never used NET services from Vodafone as I am using this services from Airtel Prepadi services.
Thereafter, I contacted Vodafone customer services they have also replied the same and not ready to listen my concerns.
Then I wrote to their Nodal Officer and other authorities to resolve my issues briefing my concerns as under;
1. that from last 8-9 years I never ever used this services or not subscribed this services then how come I used NET surfing of Vodafone.
2. that I do have record using net thru Airtel since last one year
3. that It was no need me to use vodafone net services if I am using other operator services
4. that I have not used then how come this bill has been generated

“Please note that when I have not subscribed this services how come I use Internet.”
I wrote this to all authority of Gujarat and Mumbai Vodafone, unfortunately, either they have not replied or replied with rigid approach that we cannot do anything since you have used NET Surfing.

Since my this number is on everyone phonebook so I am going to pay the said amount immediately in fear that they should not stop incoming and outgoing services.

In the meantime, I request your good services that please get me justice on aforesaid concerns.
Ak Gupta, Vadodara, Gujarat.
Cell : [protected]