[Resolved]  Vodafone — Excessive internet usage bill and phone block without listening to the complaints made by me

Address:

Raigad, Maharashtra

I am a Vodafone user my no. is [protected], Vodafone has charged me
huge internet bill of Rs. 5000/- for which when I have complained to
them, they simply said that they can not reverse it and don't even
bothered to check in there systems for any problems, and i am sure
they are having some issue, and that I need to pay the complete bill,
As per them I have used 3 GB of data transfer in the month of
October. But when I checked my mobile phone for internet usage it says
only 3.1 GB for download and 500 MB for upload. and the billed usage
for last month from there side which was for the month of September I
had used 1.8 GB, it is my mistake that I have not checked my last
month bill clearly and paid them the whole amount. The question is if
I have used almost 5 GB in 2 Months then why my mobile is showing me
only 3.1 GB o[censored]sage. When asked the same question to Vodafone guys
they say that it may be problem with my phone, I am not sure then how
come it showed me the right usage other time.

I am using a plan of 1.5 GB of internet usage on 3G for Rs 375/- and
my previous bills has never gone above this.

Request you to please look into this.

Conversation with Vodafone people.

"Corporate Care MUM
Nov 22 (4 days ago)

to me
Dear Mr. Singh,

Thank you for your email dated 20/11/2012 regarding bill clarification
for the Vodafone mobile number [protected].

We apologize for the inconvenience caused to you and delay in reply.

With regard to your request and as per our telephonic conversation, we
have confirmed that, 3493580Kb usages have been done in the Nov_12
invoice and as per data plan free usages discount has been calculated.
Post free usages have been charged as per base rate 2p per 10KB which
are indeed accurate.

Hence charges against data usages are correctly charged and we are
unable to pass the waiver for the same.

In case you need further help, do call or e-mail us. We will do our
best to help you.

Happy To Help,

Shrikant Durgade.
Vodafone Corporate Relations

Vodafone Care
Contact numbers
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
Vodafone Care: 111 or +91-[protected](toll free from home circle)
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Nov-2012 15:43:52
To: corporate.[protected]@vodafone.com
Subject: Re: Vodafone bill issue -- too much bill.

No this is not correct and would like further investigation into this,
you simply mean that i am using more data than what is being
registered by my handset, which in case is the right data. I know my
data usage and it never goes beyond a limit of 1gb, my handset is
being used primarily to check
Mails and browse sites, and if you cannot rectify it, may be the
consumer court can.

Regards.../om

On 16-Nov-2012, at 17:20, Corporate Care MUM
<corporate.[protected]@vodafone.com> wrote:

> Dear Mr. Singh,
>
> Thank you for your e-mail dated 14/11/2012 with reference to bill clarification for the Vodafone mobile number [protected].
>
> We sincerely apologize for the delay in response and inconvenience caused to you.
>
> We have revalidated your bills and wish to inform you that there is no discrepancy in the bills.
>
> As per telephonic conversation with regard to your e-mail, we would like to inform you that, for mentioned Vodafone number 3G Rs 375/- 1.5 GB free plan has been activated. As pr our records you have been used data more than 1.5 GB hence the charges would be applied.
>
> We would also like to inform you that, you have been charged correctly as per the usage towards the VMC i.e. 2p/10kb.
>
> Also, you can check the data balance by sending the following SMS DATA<space>BAL To 111(Toll free).
>
> We regret to inform you that, we would be unable to reverse these charges since they are indeed accurate.
>
> We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for that service which you have actually utilized.
>
> In case you need further assistance, please do call or e-mail us. We'll do our best to assist you.
>
> Happy to help
>
> Pramila Diwate
>
> Vodafone Corporate Relations
> Contact numbers
> For Enquiries: 111 or +91-[protected]
> For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)
> Fax number: +[protected]
> E-mail: corporate.[protected]@vodafone.com
> Website: www.vodafone.in
> Now check & download 13 months call details absolutely free for your postpaid number. Logon to www.vodafone.in & go to My Vodafone.
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 14-Nov-2012 11:17:43
> To: corporate.[protected]@vodafone.com
> Subject: Vodafone bill issue -- too much bill.
>
> Hi Customer Care,
>
> I have received this months bill for Rs 5087/-
>
> My usage is being calculated in my phone too, which i have attached with
> this mail. I have already made a payment of Rs. 800/- for my no. All the
> charges are of my internet plan(data usage), and from my phone's data usage
> logs i do not find using this much of the data. My utilization is only for
> 3.5GB from July till 2 days back. My bills for data usage has never gone to
> such an extent except this bill and those times I was downloading stuff.
> This month though I have not used the internet extensively from my phone
> still my bill is huge and I am using this same handset from last one year.
>
> I would like you to rectify this at the earliest, else I need to take this
> to the consumer forum.
>
> My vodafone no. is [protected]


> --
> Thanks,
> Om Prakash Singh
"""

Attached: Screenshot from my mobile internet usage.