[Resolved]  Vodafone — Extra charges from Vodafone

Address:East Delhi, Delhi

Hi my name is Ashwani Vashitha I have VG_M&G_MV_TechM299 mobile corporate plan from Vodafone. Which is included 5 gb free data in this plan. I activate this plan from 3 Oct 2012 and I used 3 GB data in October month which is lower than 5 I expect will not any data charge from Vodafone but I surprised when I received bill from Vodafone they were charged 8900/- INR and now they are send me mail pay same amount otherwise service will not provide you please need your help to resolve this issue. I am enclosed all data which is require to you. I am not defaulter all information is provided by me is true and i don’t want to pay any additional charges. I am using these services after confirmation from Vodafone. One more think is my credit limit is 3100/- but don’t get exceeding massage now they charged 8900/- why they don’t informed me to cross the limit?

My billing cycle is 3 to 3.


Any inquiries please feel free to call me.

My Number is: [protected]
Email id: [protected]@TechMahindra.com

Address: D-95, Pandav Nagar Delhi - 92
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Dec 6, 2016
Complaint marked as Resolved 
Verified Support
Nov 08, 2012
Vodafone India Customer Care's response
Hello Ashwani,

Thank you for talking to us. We will get back to you with an update in 48 working hours.

Regards,
Vodafone Customer Care.
Complaint comments 

Comments

Hi my name is Ashwani Vashitha I have VG_M&G_MV_TechM299 mobile corporate plan from Vodafone. Which is included 5 gb free data in this plan. I activate this plan from 3 Oct 2012 and I used 3 GB data in October month which is lower than 5 I expect will not any data charge from Vodafone but I surprised when I received bill from Vodafone they were charged 8900/- INR and now they are send me mail pay same amount otherwise service will not provide you please need your help to resolve this issue. I am enclosed all data which is require to you. I am not defaulter all information is provided by me is true and i don’t want to pay any additional charges. I am using these services after confirmation from Vodafone. One more think is my credit limit is 3100/- but don’t get exceeding massage now they charged 8900/- why they don’t informed me to cross the limit?

My billing cycle is 3 to 3.


Any inquiries please feel free to call me.

My Number is: [protected]
Email id: [protected]@TechMahindra.com

Address: D-95, Pandav Nagar Delhi - 92

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