[Resolved]  Vodafone — Fake info getting updated deducting my balance

Address:

Uttar Pradesh

I’ve written this complaint in order to raise my concern for incorrect balance deductions and wrong details getting updated in your computers leading me to lose my balance and loyalty. As a customer of Vodafone, it is very insane to understand the situation of a morning when I wake up ,try to make a call and hear “Your balance is insufficient for this call”. And that too when I recharged my prepaid the very last night with 100 rupees along with 3G data pack. I check my balance again and I see that I have 1 paise in my account. I thank Vodafone for leaving that much in my account.



That’s not the whole story. Now, I call Customer Care at 111 and tell them the whole scenario. I get various reasons for the same where nobody has any idea why the amount got deducted hence everybody tries their best to give me different explanations for why this could have happened. Could have ? The explanations which I got were: “Sir, you streamed videos this morning around 12 ‘O’ clock and that is not included in 3G.” And I notified the girl that I was asleep till 1 pm.



Then somebody told me that your credit amount for Rs 18 has been deducted. I had to inform him that happened yesterday morning, even before I recharged my phone and while giving an account for Rs 18 ,what about the other 80 Rupees?



Later a supervisor named ”Sahil” who was very generous told me that before getting 3G activated, I used my data pack so the deduction was made. He informed me that deduction was made even after 3G pack was activated because I didn’t refresh my account. I told him that I checked my emails for about 2 or 3 minutes and turned off the 3G again. If that is meant to deduct my balance, I can agree with 5 Rupees or a maximum of 10 but what about the other 90 Rupees?



The worst happened when a customer care representative named Mohit told me that I have a Sony ST2 LI2 Handset. Where I notified him that I have an apple iphone. So, Mr. Mohit told me that either I have a sony handset or I had it in past or I am lying!! The point here is: how did a sony handset got mentioned in your database?



Then a supervisor named “Indarjeet Singh” from Okhla started behaving in a rude manner and told me that no refund will be made. Till this point I never braught up any point regarding a refund that must be made. If I can afford a phone worth 35000 ,I don’t need to ask you to refund 100 bucks! I only wish to ask you why your computers are showing such information that doesn’t belong to me? And Second, it’s not Mr. Indarjeet Singh to decide whether a refund will be made or not until he learns how to deal, behave and talk to people.

And Mr.Sahil also affirmed me that he’ll raise this concern from his end to the concerned team as from his part the information which he sees is correct for him and the usage that I did is correct for me. How the hell did your systems say that I didn't refresh my account or I have a sony handset or I streamed a video around 12 pm ? What is going on?



So,now my concern is:

1. 1. Why your systems are showing that I streamed a video in the morning, when I didn’t?

2. 2. Why your servers are showing that I didn’t refresh my internet when I simply turned it off and turned it on ?

3. 3. Why your systems show that I use a Sony Handset when I have never used one in my entire life?

4. 4. And what about my 100 rupees that went down the drain?

5. 5. What must be done in order to ensure such things don’t happen in future?

6. 6. How can I trust you that this wont repeat in future ?

You must be getting thousand mails a day and I promise you it’s not only you who gets this mail. I’m raising this to all the customer forums. And if I don’t get a solution I’m porting out. Thank you very much for nothing!!