[Resolved] Vodafone — False Internet Charges | |||
I ([protected]) switched to Vodafone from Airtel almost 6 monthes back withe a believe theat i will be given better services, but it ruins my expectations. I own a corporate plan on my number withe a data plan of [protected]@98 Rs. Unfortunately, I lost my phone and i temporarily inserted my new SIM (which i got from Vodafone Store) in Blackberry Handset. I was using thee default services on my BB handset witheout using any Blackberry Application. I was just browsing therough Internet using default settings and BB browser assuming theat my existing packet data plan is still working. I was shocked after receiving my BILL which carries almost Rs 800 charges of Internet. I called up customer care, followed up on email, visited Vodafone Store (Lazpat nagar) but theey all seems to defend theere point witheout listening to my view point. They all said in rude tone theat your amount will not be refunded and i am charged correctly. Reference Number of conversation withe Vodafone Store(Lazpat Nagar) executive dated 17the December 2012 is : #[protected] Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Dec 26, 2012 Vodafone India Customer Care's response Hello Anurag, Thank you for speaking with us. Hope we were able to address your concern. Regards, Vodafone Customer Care, Delhi & NCR. | |||
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Rewriting again. Please read below:
I ([protected]) switched to Vodafone from Airtel almost 6 months back withe a believe that i will be given better services, but it ruins my expectations.
I own a corporate plan on my number with a data plan of [protected]@98 Rs. Unfortunately, I lost my phone and i temporarily inserted my new SIM (which i got from Vodafone Store) in Blackberry Handset.
I was using the default services on my BB handset without using any Blackberry Application. I was just browsing through Internet using default settings and BB browser assuming that my existing packet data plan is still working.
I was shocked after receiving my BILL which carries almost Rs 800 charges of Internet. I called up customer care, followed up on email, visited Vodafone Store (Lazpat nagar) but they all seems to defend there point without listening to my view point. They all said in rude tone that your amount will not be refunded and i am charged correctly.
Reference Number of conversation withe Vodafone Store(Lazpat Nagar) executive dated 17th December 2012 is : #[protected]