Vodafone — Unwanted VAS Services

Address:

Faridabad, Haryana

REMINDER :::: ONE

This is the first reminder for my below mention concern.

MS / MRS Sushma – I had called up your contact center at 3:56 AM wherein my call was not answered wherein I was getting the voice coming at other side & later call gets transfer at IVR. Kindly check what kind of service assistance is their.

Regards,
Subrato Dass

From: Subrato Dass [mailto:[protected]@dishtv.in]
Sent: Thursday, June 03, 2010 7:23 AM
To: 'Corporatecare.[protected]@vodafone.com'; 'RITU.[protected]@Vodafone.com'
Cc: '[protected]@trai.gov.in'; '[protected]@trai.gov.in'
Subject: Unwanted VAS :::: [protected]
Importance: High

Dear Team,
Ref : Mobile No. : [protected]
This is with reference to highlight that I am your Vodafone user from last 2.5 years. I am regular payer of my bills also. But from last 6 & more months, I am regularly paying for an UNWANTED SERVICE been activated under my Mobile number. This service is “CRICKET ALERT”.
This service gets activated long back under my account while accessing the VODAFONE LIVE. OK with this as it was my mistake but I am looking to discontinue the same from DAY ONE itself. But all in-vain of no use.
Because to delete this service, I need to send an “CAN CA” to 111 but I am getting the revert SMS “You are not ACTIVE for this service. Get Cricket updates & more dial *123*11#. Rs.30 per month”
To get it rectified I had walked up to your nearest VODAFONE store also at NIT, Faridabad. But they people were not ready to help might having too much customer base with you & less manpower at your store. Because one of your member replied “MEI KYA KYA DEKHU….AGAR SMS SE DEACTIVATE NAHIE HO RAHA TOH……MUJHE NAHI MALUM KAISE DEACTIVATE HOGA”
Spoken with your best customer care representative not listed the name with me(check out your database must be there), but of no use. They were GOOD FOR NOTHING. VODAFONE is using the slogan “HAPPY TO HELP YOU” this is absolutely in correct as it should be “HAPPY TO CHEAT YOU”.
I am an employee of DISHTV & my company bears my mobile bills but above mentioned services can’t be entertain. Every month, I need to give explanation for the said service & need to pay the amount towards my accounts team for the clearance. This leads in delay of the bill payment & due to this from last few months I am regularly charged for the LATE FEE amount also.

Check out the details at your end as really feeling that need to highlight to my company management to close the corporate plan with VODAFONE.

Awaiting for your response call for this.


Regards,

Subrato Dass