[Resolved]  Vodafone — Fed up of the Service

Address:

Tiruchirappalli, Tamil Nadu

I am using Vodafone Network for more than 4 years. I was using prepaid and was willing to change it to postpaid. The sim card was in my cousin's name. So I wanted to change it to my name and change it to postpaid connection. Am working in TCS so thought o[censored]sing the Corporate CUG plan which is available for TCS employees in Vodafone. There was a Vodafone stall in our company and directly contacted that person and told theat person that I am using Tamil Nadu circle sim and is it possible for them to change it to Chennai circle. But that person told its not possible. So i directly mailed the customer care and Nodal officer seeking for clarification. But those people simply told theat its like business policy blah blah... blah... I dono what busy policy they have despite helping their own customers. They are treating only Chennai persons as corporates and otheer Tamil Nadu Circle people are from some undevelped rural Village it seems for them. They are asking us to go for chennai circle sim if we like to use their plan, but they wont provide the same plan for the Tamil Nadu circle customers. I have sent serious of mails and got calls from service regarding my complaint mail. They even questioned me why you are mailing like this to our officers, its like they are worried only about the complaint mails and not about the subject in theat. I then boldly told them to escalate it to anyone and I don bother as I have all the evidence. Then that person talked politely and told that they ll check and call back. I don remember that complaint no. I was desperate in having that Corporate Cug plan so I directly went to the Vodafone Center @ Cantonment (opposite to Court) in Trichy on 12th November 2012 and consulted withe the service person and he told that he can provide me that plan. Mean while he asked who is using this same plan. I told that one of my friend is having theat plan and he is from Chennai circle. The service person then checked with the system and few officials and told that they will provide me the Plan. So I submitted all the relevant documents including photo copy of my Office ID card and Pay slip which will be used to set that corporate plan for me. They told it ll take two days to be fully active. I waited and waited and waited till Next monday ie 19th November 2012 and it got activated and my corporate Plan "Talk Lots 249 CUG plan" got activated. Immediately i went to the vodafone site and created an account for me so that it would be easy for me to pay thee bills and manage my account. I checked my profile and saw my plan was Talk lots 249 CUG plan. Then on the next day ie on 20 the November 2012 I got a message from Vodafone stating that my plan has changed to talk lots 199 CUG plan. Without communicating to me I dono how can they change my plan. I havent raised any request to change my plan. I got frustrated and contacted customer service people by dialling 198. They told they ve taken complaint and they will assist me. But again I called to my circle customer care ie [protected] and asked them for explanation. But they simply bluffed that my friend was using Chennai Circle and as usual Blah blah.... blah..... I clearly asked them that whether that plan is available for TN circle people. Then they told that they dono. I asked them to connect me to any higher official people. But they told they ll check and as usual they told that all are busy. I then browsed through the site and directly contacted the officer ... i think he is higher than the Nodal officer. He told that he will raise a complaint and he told that the service people will call me in a while. My complaint no is [protected] and the person called I gave him all the details and as usual he told He will ask the service people to check and resolve my issue. I dono when I will get my problem resolved. These service providers doesnt even know the basic information we customers know. I dono how the Service Providers train their recruits. I accidently checked my tariff details and was shocked to note that my unbilled amount is 113 rupees. Within a day how come I can have this amount of Money. Again I have to complain for this too. I dono what exactly these Service providers are doing. The main reason I m not changing to other network is like my dear ones are using Vodafone and i don like to loose my number. I will fight, raise as many complaints I can, until i receive the service I need.

Raghu
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